Questions & Answers

Q: QuestionWhat kind of accidental damage is covered?

• A:Answer AppleCare+ includes accidental damage protection.

Q: QuestionAre there any limitations or exclusions in the coverage?

• A:Answer This AppleCare+ plan provides accidental damage protection.

Q: QuestionIs theft and loss protection included in the plan?

• A:Answer Theft and loss protection is not included automatically, it is available as an option.

Q: QuestionIf I have apple care can I go to Best Buy and get a replacement iPhone or dose that have to be done at Apple

Asked 6 years ago by Jim.

• A:Answer I took my Apple 11 back to Best Buy twice to get repaired, they couldn't repair it. They said I had to take it to an Apple Store. My phone hasn't worked right since I bought it in October and then with the Corvid the Apple Store is closed. I am now on chat with an apple rep who is doing all the same things that Best Buy did. This has been the worst experience I've ever had With a phone. I just want them to replace it! It’s a lemon!

  Answered 5 years ago by Frustrated

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Q: Questiondoes geek squad do free repairs if you have apple care?

Asked 5 months ago by prettyuser222.

Q: QuestionCan I replace a lost Apple Watch

Asked 2 years ago by Anonymous.

Q: QuestionDoes apple care cover drops on IPhone 11 ? What about getting apple care 1 year after you purchased phone and nothing is wrong with the phone?

Asked 4 years ago by Skully.

Q: QuestionTheir are no apple stores in my area. Can I get my phones screen fixed at best buy through apple care

Asked 4 years ago by Yensum.

• A:Answer Yes Best Buy is an Apple Authorized Service Provider if you have AppleCare Geek Squad will fix it. You just have to go to Apple Support page to setup a repair at your local Best Buy.

  Answered 4 years ago by Cesar

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Q: QuestionIf I have Apple Care does it cover a damaged charger?

Asked 5 years ago by happysmile12.

This question was asked about the related product: AppleCare+ for iPhone XS Max, XS, or X - 2 Year Plan