Questions & Answers

Q: QuestionFor what length of time can the rechargeable battery record for?

Asked 6 years ago by Benjii.

• A:Answer The expected battery life for Arlo Ultra cameras is approximately 3-6 months with average use as detailed here: https://kb.arlo.com/1202753. ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionCan This camera be linked to android phone for viewing or any cell phone

Asked 6 years ago by Trina.

• A:Answer Yes as a matter of fact you can integrate Arlo and an android device matter of fact you can use Arlo cameras on windows android or Apple operating systems straight out of the Box and there's a fair amount of customization you can do, what with the alarm and triggers and depending upon the base that you bought and if you managed to snag yourself some of their cool lights on sale you can really go all out.

  Answered 6 years ago by OrlandoDaveVerified Purchase

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Q: QuestionWhat is a power source for it ?

Asked 6 years ago by Aka.

• A:Answer There are three ways in which your Arlo Ultra camera may be powered : (1.) Rechargeable battery (included) (2.) Outdoor Magnetic Charging Cable (sold separately) and (3.) Solar Panel Charger (sold separately). ^KN

  Answered 6 years ago by ArloTeam

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Q: QuestionQuestion 1. I want to buy arlo pro 4 spotlight camera only the wall plate and security key. Question 2. I have lost the security key , what kind of screw driver can be used to security keyhole in order to turn the key clockwise.?

Asked 4 years ago by noyyip1153.

• A:Answer The total security mount uses a 2mm hex key & the magnetic wall mount uses a standard Philips screws.

  Answered 4 years ago by Arlo Team

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Q: QuestionIs this the correct original Arlo magnetic mount for the Arlo 4 Pro camera?

Asked 2 years ago by MtnHiker.

• A:Answer Yes. They will fit Arlo Pro 3 and Arlo 4. The camera base is the same.

  Answered 2 years ago by Dave204Verified Purchase

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Q: QuestionCan you hook theses cameras up without having internet?

Asked 3 years ago by Jeff.

• A:Answer No. Our Arlo wire-free cameras require a high speed internet connection. Please see for full information: https://kb.arlo.com/000062043 The Arlo Go 2 is the perfect solution for anyone who needs 24/7 security in areas without power or Wi-Fi access. Arlo Go 2 always has you covered, regardless of network or power outages, thanks to 4G LTE1 connectivity and its long-lasting battery: https://www.arlo.com/en-us/cameras/go/VML2030-1VZNAS.html

  Answered 3 years ago by Arlo Team

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Q: QuestionCan the cameras be set up to alert an android phone when anyone enters the rooms?

Asked 4 years ago by SANDY.

• A:Answer I’m not sure, but yes for an IPhone

  Answered 4 years ago by Coach82Verified Purchase

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Q: QuestionThese mounts say they are compatible with the Pro 5S 2K but are not working? Can you let me know what magnetic wall mounts work with theses cameras?

Asked 1 year ago by Nikki.

Q: QuestionCan you install the mount to outside surfaces without drilling into siding or other materials. What no drill options exist if any to adhere mount to outdoor surfaces.

Asked 1 year ago by Anonymous.

• A:Answer No. The Magnetic Mounts require drilling into siding, stucco, concrete, etc. Arlo provides two types of screws for the type of surface to install the mounts. The screws provided are small, little or no damage to the surface.

  Answered 1 year ago by JosephineVerified Purchase

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Q: QuestionCan someone post a pic of the back of the Mount please?

Asked 2 years ago by Kris2487.

Q: Questiondoes this Mount stay put during rain, and wind especially hard wind and rain? And do you have to drill the back of the Mount into a wall?

Asked 3 years ago by Anonymous.

• A:Answer Yes. My mount has been thru hard rain, gusty winds to 60 mph....camera still stayed on the mount. You just have to make sure your screw the mounting bracket in correctly.

  Answered 2 years ago by Dave204Verified Purchase

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Q: QuestionDo u need home internet for these

Asked 3 years ago by Deanna.

Q: QuestionOnce buying the camera will I be billed for anything else or have to pay any other charges?

Asked 3 years ago by Ponytail.

• A:Answer You have to choose which plan you want in order for the camera’s to work . Then you’ll pay a monthly fee for the level of service you chose. Go to the Arlo web site and it will explain the plan’s.

  Answered 3 years ago by CompactedVerified Purchase

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Q: QuestionWill these magnetic mounts work with Arlo Ultra 2 cameras?

Asked 3 years ago by BillinSoCal.

• A:Answer Yes, the Arlo Ultra 2 Cameras work with the magnetic mount. ^ER

  Answered 3 years ago by Arlo Team

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Q: QuestionWhat is best CEILING mount for Arlo Ultra Pro camera? Currently using the original $19.99 mount that came with bundle and it keeps slipping from position. Can I use the magnetic mount on ceiling and still be able to position it correctly?

Asked 3 years ago by Anonymous.

• A:Answer Yes!

  Answered 3 years ago by Survivalman

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Q: QuestionI’m looking for an interior car motion detector device to try and catch the person who is damaging my car at night. Would this be a good choice?

Asked 3 years ago by Dee.

• A:Answer Yes it would. You can even set up the camera to sound it’s own alarm inside the car!

  Answered 3 years ago by Survivalman

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Q: QuestionCan I use this mount for my Arlo Pro 2????

Asked 3 years ago by Anonymous.

• A:Answer This is not compatible with the Pro 2 cameras.

  Answered 3 years ago by Arlo Team

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Q: QuestionDose these cameras have any motion lights like red or blue and do they make any noticeable clicking sounds when picking up motions and dose it have a live mode in what dose it recored too and save to

Asked 4 years ago by Eway.

• A:Answer The Ultra/Pro 3 camera do not have a dedicated LED that illuminates when motion is detected. The cameras do have a spotlight that can be motion activated. There is a faint clicking sound when the IR is activated. You can live stream the Arlo cameras through the Arlo Mobile app or web browser. When using a Base Station or SmartHub you can record to the cloud or locally to an SD card. You can find more info regarding local recording here: https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-on-a-USB-device-using-my-Arlo-base-station you can also find more info about the Arlo Secure plans here: https://www.arlo.com/en-us/arlosecure.html Regards, Arlo Team

  Answered 4 years ago by Arlo Team

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Q: QuestionIs this a monthly payment for this product

Asked 4 years ago by erin.

• A:Answer If you are referring to the camera this accessory supports, then the Ultra and Pro 3 cameras will come with an Arlo trial. When the trial expires, you have the option to purchase an Arlo Secure or Arlo Secure Plus subscription. Without an Arlo Secure subscription, you can still add multiple cameras to your Arlo account, live stream, and receive motion and audio notifications. ^RM

  Answered 4 years ago by Arlo Team

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