Questions & Answers

Q: QuestionCan I plug the base unit onto a monitor or to a TV to view while I am at home? Can I see all of the cameras at one time whenever I need to?

Asked 6 years ago by WVNana.

This question was asked about the related product: Arlo - Pro 5-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer I’m sure about the tv but you can’t view at the same time. Ours is labeled front and back on my phone and I just click it and it connects in 10sec or so and then I can watch it . I then X out and connect to the back and see. See photo

  Answered 6 years ago by Trina

  • 
  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI would love to put my camera in the front porch and the back porch how would I put the monitor

Asked 6 years ago by Msrz.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer you can monitor on your phone pad or computer all you have to do is turn the canera on live but it will drain the battery quicker

  Answered 6 years ago by LuisVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionOn the app I have set up the times I want the cameras to detect motion can I set them on different schedules? Like have the one outside detect all motion and one inside that only detects motion when I’m gone?

Asked 6 years ago by TCSCsystem.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer You can do that in the mode by make a rule in the mode you can make as many rules as you want

  Answered 6 years ago by LuisVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan the audio record option be turned off/disabled?

Asked 6 years ago by HenHawk96.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer Yes. You can turn the audio off and on easily. It is in the settings where you adjust the video settings.

  Answered 6 years ago by BillB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionKan i used in Europe at 220volts ???

Asked 6 years ago by Anonymous.

• A:Answer No

  Answered 6 years ago by MikeVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the range from camera to base station

Asked 6 years ago by Anonymous.

This question was asked about the related product: Arlo - Pro 6-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer Our base unit is centrally located at our vacation house. The furthest camera is at the far corner bedroom, approximately 80 ft. Communication stays consistent, has not lost contact with unit even though the walls.

  Answered 6 years ago by PizzoVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI want to use the cameras outside of an old Kmart building with thick cinder block bricks. Will the wireless work with this?

Asked 6 years ago by Hank.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer Yes. We have a 1950’s built cinder block FL home and runs well. This includes a concrete tile roof, plaster walls and cinder block outside.

  Answered 6 years ago by AudiofreakVerified Purchase

  Helpful (1)Unhelpful (1)ReportAnswer this questionShow more answers (4)

Q: QuestionAslo camera station not detect by the app in my celular plus my bateries. Don't have light when put the button to pair with station

Asked 6 years ago by Monica.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer You need to have a good internet speed. Battery life can be seen within the app when you tap on the gear icon

  Answered 6 years ago by JV2019

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you purchase and add 1 or 2 more cameras later

Asked 6 years ago by Tonyw.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer Yes. I added one more later. I think you can add up to 5 cameras without requiring a subscription. Arlo keeps changing their plans so it's difficult to keep up with them.

  Answered 6 years ago by BillB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)

Q: QuestionIs there a way to monitor camera activity on a TV instead of or in addition to a mobile device?

Asked 6 years ago by EastTexasHick.

• A:Answer Yes. I have my Arlo Pro 2 system, an eero mesh network, and am set up with Google Mini's and Chromecast. I can direct Google to display any of the cameras onto my big screen(s). Really nice when I'm in the easy chair.

  I would recommend:

  • 

    Google - Chromecast Streaming Media Player

    User rating, 4.65 out of 5 stars with 9316 reviews.

    (9,316)
  • 

    eero - Pro Mesh Wi-Fi 5 System (3 eeros), 2nd Generation - White

    User rating, 4.71 out of 5 stars with 4384 reviews.

    (4,384)
  • 

    Home Mini (1st Generation) - Smart Speaker with Google Assistant - Charcoal

    User rating, 4.66 out of 5 stars with 10272 reviews.

    (10,272)

  Answered 6 years ago by Eagle6

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionI charged my camera now it's telling me that I have a triangle that says I disconnected my AC well the battery is charged what do I do to get that off there?

Asked 6 years ago by Cgg.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer try and reboot the base and reinstall the batteery

  Answered 6 years ago by LuisVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy Arlo Pro system plugs into my modem via an ethernet cable. I have recently purchased a Verizon Jetpack® 4G LTE Mobile Hotspot MiFi6620L. There is no way to connect an ethernet cable to the Hotspot. Can I make a wireless connection?

Asked 6 years ago by ohyesican.

• A:Answer Check With Verizon, They are now marketing a unit that is called a "Smart Hub" it has a wi fi access point, hard wired either net port and a telephone port. I have use all three types of ports for security use and if you have a good data link to Verizon, it should work well. It includes a backup battery but the back up only backs up the phone. But a computer back up supply would work well.

  Answered 6 years ago by Nick

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIf the internet goes out will the cameras still continue to record to the base station and data will be viewable once internet is reestablished

Asked 6 years ago by JEPJR.

• A:Answer No

  Answered 6 years ago by MrsTVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the system create its own WiFi so the cameras are WiFi it WiFi or each camera WiFi’s to base station. If a camera is stolen does the data stay on the cloud.

Asked 6 years ago by Anonymous.

• A:Answer Yes, the video stays on the cloud for one week, so you have a week to download and copy it to a computer, or wherever. One of my cameras was recently stolen. The video was downloaded onto my computer and I transferred the file to the reporting police officer. He pulled photos of the burglar's face from the video, and the burglar was arrested the next day. Hard to beat that evidence. There was video of him showing his face, walking around my property. He was arrested the next day.

  Answered 6 years ago by JennVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan I have another base station and cameras at another address, and be able to keep the users separate so my employees can't see the other location, on the same app?

Asked 6 years ago by Brad0562.

This question was asked about the related product: Arlo - Pro 2-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer Yes

  Answered 6 years ago by AnonymousVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhich mounting hardware does this come with? Is it magnetic? Can it b easily taken down?

Asked 6 years ago by Anonymous.

• A:Answer Don’t use the magnetic, it can be stolen very easily. Purchase the mount for the $20.00 extra dollars, it will save you form someone taking it down and walking away with it.

  Answered 6 years ago by Mels2work

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionDo we have to have WiFi to use this?

Asked 6 years ago by Dawg.

• A:Answer Yes

  Answered 6 years ago by Maryann

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionCan This System be made wired I plan on putting a couple cameras up higher and don't want to climb or open windows during the winter months to recharge battery's and that's another question how does the weather/rain/snow affect the screen /view

Asked 6 years ago by Calm.

This question was asked about the related product: Arlo - Pro 5-Camera Indoor/Outdoor Wireless 720p Security Camera System

• A:Answer No sure none of the instructions have that option The battery is only good to -10 outside. We plan on bringing ours in for the winter months and mounting them inside We have had ours for 2 months and the batteries are still at 100%. They are small clips of movement maybe 30sec

  Answered 6 years ago by Trina

  Helpful (0)Unhelpful (1)ReportAnswer this question

Q: QuestionCan I watch these cameras on my smartphone from work?

Asked 6 years ago by Stormin.

• A:Answer Yes, absolutely! That's one of the great things about them! Mine sends me an email AND a text message to my phone whenever any camera is triggered by motion or sound. Then you can play the recording back on your phone at work or wherever. You can also watch a live feed from any of your cameras, on your phone.

  Answered 6 years ago by JennVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (4)