Questions & Answers

Q: QuestionDoes this camera have night vision?

• A:Answer Yes, this camera has night vision.

Q: QuestionCan this camera be used outdoors?

• A:Answer Yes, this camera can be used both indoors and outdoors.

Q: QuestionAre cables included with this camera?

• A:Answer Yes, cables are included with this camera.

Q: QuestionWhat is the field of view for this camera?

• A:Answer The field of view for this camera is 160 degrees.

Q: QuestionDoes this camera have a motion sensor?

• A:Answer Yes, this camera has a motion sensor.

Q: QuestionDoes this security camera record audio?

• A:Answer Yes, this security camera records audio.

Q: QuestionDoes arlo still offer free 7 day cloud storage or is all storage a paid subscription?

Asked 5 years ago by JeffL.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350P - White

• A:Answer This is why I won’t buy a newer Arlo. Pay this much for a camera and can no longer record without paying a subscription. I’m glad I bought the older version. Also the not being able to remove the battery to charge is a bad design. I used to recommend Arlo but no longer will sue to these two issues they brought upon themselves

  Answered 3 years ago by Nolongerrecommend

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Q: QuestionIs the spotlight an actual bright light beam that could shine into someone's window and disturb them? Would a person you are filming know they are being filmed because the spotlight is on them?

Asked 4 years ago by Marty.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 2 Pack - VMC4250B - Black

• A:Answer Integrated Spotlight is enough to light up the area where the camera detects the motion to give colored video quality at night. You can choose to turn it off and let the camera use its night vision for more subtle video recording. ^RM

  Answered 4 years ago by Arlo Team

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Q: QuestionIs the battery removable like the Arlo Pro2 or does the whole unit need to be charged?

Asked 5 years ago by jeymac.

• A:Answer Bizarre design. Very easy to pop the battery out, but the charging cable connects to the camera HOUSING, NOT to the battery! So you can't charge the battery outside of the camera. To do that you must buy their very expensive external 2-battery charger for $50. And you'll want to buy at least one spare battery so you only need to get up on the ladder once, to remove the depleted battery and swap in the charged one. OR, you can buy their solar panel and mount and connect that permanently. No trips up the ladder. But it's expensive - around $80. On the plus side, that has worked very well for me, keeping the battery charged to 100% nearly all the time, and with the panel mounted in a place that only gets sun for about 3 hours per day (in Phoenix). The accessories seem to never be on sale. They've got you over a barrel. There are 3rd-party substitutes -- just be careful about the quality. I've seen very mixed reviews.

  Answered 5 years ago by BarryS

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Q: Questioncan I use a wire charger on the camera Arlo pro 4, so I don't have to charge it every month? like wire camera?

Asked 5 years ago by Chelo.

• A:Answer Yes. Bestbuy sells one that is 25ft long for 48-50 bucks or There are solar panels chargers you can purchase separately (3pack for 60ish bucks on Amazon). I’ve had mine up in a busy spot for a month or so I get about 250 motions alerts a day on it and I’m at 88ish percent on battery so you should get more than a month or two out of a charge.

  Answered 5 years ago by Leeskin69Verified Purchase

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Q: QuestionDoes the Arlo 4 have any local/device video storage capability at all, or is an historical video (i.e. the last 72 hours) available only with a subscription?

Asked 5 years ago by Anonymous.

• A:Answer Local onboard or local HD storage is not an option. A subscription for 1 camera provides 30 days of clip storage at 2K resolution at a modest less than $3 per month cost. Subscriptions for multiple cameras are discounted.

  Answered 5 years ago by Stormylc

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Q: QuestionWhat are the wifi requirements?

Asked 5 years ago by PleaseHelp.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050B - Black

• A:Answer WiFi 2.4 GHz is required. Will not work with 5 GHz WiFi.

  Answered 4 years ago by MAPsVerified Purchase

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Q: QuestionWhat is the surveillance distance? Thank you.

Asked 5 years ago by PleaseHelp.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 1 Pack - VMC4050B - Black

• A:Answer You probably have a very clear picture within the first 20 feet. At night, that may only be around 15 Feet while using some other light source. Yes, you can see 40-60 feet away, but will only know it's a person, a dog, etc. Unless you know the individual real well, you would not be able to identify who that person is. I don't believe any of the competitors and their cameras are really that good. Just look at the price and the quality of the camera lens. For good night vision, you need a floodlight. The Arlo wired Video Doorbell works excellent by leaving your outdoor lights on all night. You'll get a very good view of someone coming up to your door. But the 160 - 180 degree view is very misleading. It doesn't show any of the sides of your house next to the door. The further out you go, however, the wider the view. The spotlight on the Arlo Pro 4 is very weak. I don't believe it to be sufficient when mounted outdoors.

  Answered 4 years ago by TomP

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Q: QuestionIs there a web interface to watch live and recorded video on the web instead of using your phone? (Especially live)

Asked 5 years ago by PaulQ.

• A:Answer Looks like you can. It's through the arlo.com website. The first time logging in, it sends a push notification to your phone to authenticate you. Once you're logged in, the interface looks very similar to that on your phone. This includes the ability to watch recordings, as well to watch live. As a reminder, there is a lag with all live recordings. I think it's something like 10 seconds.

  Answered 5 years ago by MattVerified Purchase

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Q: QuestionCan I combine 2 arlo essential and 2 ArloPro4 on the same account?

Asked 5 years ago by Gamer81.

• A:Answer Yes, you can mix and match the Arlo cameras added to your Account. Please be informed that Arlo Pro 4 camera only connects directly to your router's wifi network while the Arlo Essential cameras can either connect to Arlo Base Station/SmartHub or to the router's wifi network. ^RM

  Answered 5 years ago by ArloTeam

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Q: Questionjust bought the Pro4 camera package. The cameras will not sync to the app. They communicated with the QR code chime but the system times out after not connecting to the camera in the next stages

Asked 5 years ago by corpus.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350P - White

• A:Answer I’m also having connection issues, worked fine and got through set up but then randomly disconnects. During set up, I had to do a hard reset by holding the sync button until 3 orange lights flash (this may solve your issue). Now I’ve tried more hard resets and taking out battery and it will work fine for 10 min and then go offline. I have good internet connection throughout the house and all my other devices (including a google nest camera) work fine and have never had issues like this. Will likely be returning tomorrow as I have seen others with similar issues. Very disappointing.

  Answered 5 years ago by Similarissues

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Q: QuestionCan I connect this wireless camera directly to electricity due to continue recording and draining internal battery quickly ?

Asked 2 years ago by Ricky.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera Security Bundle - 3 Wire-Free Cameras Indoor/Outdoor 2K with Color Night Vision (12 pieces) - White

• A:Answer No . You can't. Battery is pretty good. You have the ability to turn the camera on and off anytime if u are concern about the battery. So far Battery is solid. Good luck!

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I know my Arlo camera is fully charged?

Asked 5 years ago by Jeannie.

This question was asked about the related product: Arlo - Pro 4 Spotlight Camera, 3 Pack - VMC4350P - White

• A:Answer Camera shows solid blue LED light when battery is full. ^RM

  Answered 5 years ago by ArloTeam

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Q: QuestionIf I purchase 2 of the Pro 4 cameras, Will have to purchase the Hub as well to get notifications? I have the Pro 2 with 5 cameras

Asked 5 years ago by Billy.

• A:Answer No, you will get notifications from Arlo because you must download the Arlo app. You will get 3 months free subscription. After that you will need a hub to store your footage or subscribe with Arlo for $2 per camera. $10 if you have more than 5 cameras.

  Answered 5 years ago by Anonymous

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