Questions & Answers

Q: QuestionHow bright is the integrated spotlight for the Ultra 2, measured in lumens?

Asked 2 years ago by Bestbuyreviewer.

• A:Answer Like a stadium light. Very very bright for such a small LED.

  Answered 2 years ago by AnonymousVerified Purchase

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Q: QuestionHow long can the recording be, can it be continuous recording or what is the recording limit?

Asked 2 years ago by Anonymous.

• A:Answer Most Arlo cameras can record a variable length of up to 300 seconds. Recording requires either an Arlo Secure subscription or local storage.

  Answered 2 years ago by Arlo Team

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Q: QuestionI have the cameras that are reaching EOL but my base station is a VMB4000. Am I able to purchase new cameras and use with my base station and receive 7 day cloud storage? Or is there a way to record and view with the app without a monthly charge?

Asked 2 years ago by Anonymous.

Q: QuestionIf I get the package with the Base Station and connect to the Base Station to a wireless router BUT do not have actual internet service will the cameras still communicate with the Base station and record to the SD card?

Asked 2 years ago by NYCTech.

• A:Answer Internet is required for the Arlo Cameras to function

  Answered 2 years ago by Arlo Team

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Q: QuestionIs this part of the end of life from arlo

Asked 2 years ago by Felicia.

• A:Answer No, the Arlo Ultra 2 camera is not part of it.

  Answered 2 years ago by Arlo Team

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Q: QuestionDo video memory cards need to be purchased separately?

Asked 2 years ago by woo.

• A:Answer Yes. The hub in this set has a slot for a micro SD card, but a card is not provided.

  Answered 2 years ago by DavidAVerified Purchase

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Q: QuestionDoes Arlo ultra 2 work with Alexa and Sho?

Asked 2 years ago by Scott.

• A:Answer Yes, the Arlo Ultra 2 Camera is compatible with Alexa.

  Answered 2 years ago by Arlo Team

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Q: QuestionPlease note that Arlo decided unilaterally declare several of their old versions out of support in the night of Dec 31 "unless" you start to pay a subscription. This is a shameful move by Arlo to move their older customers that purchase the cameras

Asked 2 years ago by Aborg.

Q: QuestionI have a good mesh wifi System that covers the entire property. I doubt that the smart hub will have the same reach. Is it suficient to have the hub. Connected to the mesh and then the mesh signal is used to communicate with cameras or is it a separte?

Asked 2 years ago by TomiOmni.

• A:Answer I use a mesh system eero. The hub is connected to my mesh and the signal is good at the cameras. 2 of them are at each corner on the front of the house and the other is at the basement level entrance in the back. All with good signal.

  Answered 2 years ago by SatisfiedVerified Purchase

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Q: QuestionDo these camera’s work off of wi fi or pair with wi fi.

Asked 2 years ago by T.

• A:Answer The Arlo Ultra 2 requires a WiFi connection to function.

  Answered 2 years ago by Arlo Team

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Q: QuestionCan the Arlo system be accessed using the Google Home app on my smartphone and Android Tablet?

Asked 2 years ago by Anonymous.

• A:Answer The Arlo Ultra 2 works with Ok Google.

  Answered 2 years ago by Arlo Team

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Q: QuestionCan it be connected to a separate video monitor?

Asked 3 years ago by Anonymous.

• A:Answer I believe it can be hooked to any Wi-Fi enabled monitor as long as it's on the same network

  Answered 2 years ago by AnthonyBVerified Purchase

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Q: QuestionIs Mr. Arlo related to the well-known performer "Arlo Guthrie" ???? We love Arlo Guthrie and his music. It'd be neat if you guys are related to him. Thanks!!!

Asked 3 years ago by JohnnyByers.

Q: QuestionI had purchased another very well known system but returned due to couldn't hold video link for camera outside window on second floor 25ft away. It also was 4K system but was AC powered. My question what is "real world"? And what is battery life?

Asked 3 years ago by PAWOODCHUCK.

• A:Answer The battery will last for long but it will be base on how much activity you have going on the more your camera is picking up and you so have a spot light for night time it would is going to use more juice that be said you could get 7 maybe 10 days out of it and thats going to be alot of activity going on i also bought a backup battery so i can swap it out and still have the camera working. Hope this helps you out

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDoes this system come in black? I see the additional cameras do but not the kit.

Asked 3 years ago by Arizona.

• A:Answer Yes, The Arlo Ultra 2 Camera comes in a black version.

  Answered 3 years ago by Arlo Team

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Q: QuestionWhat is the dimensions of the mounting base on the Arlo Ultra 2?

Asked 3 years ago by Bosbar.

• A:Answer About 1.5" round - plastic. Has three screw points that I used drywall screws to mount. The camera then twist locks into the base and there is a hex screw that locks it in place. To recharge you can buy an external cable and attach at magnetic points external - or you can loosen a 2nd set screw on the camera housing and pull the camera and battery package out of the white enclosure - pull the battery and replace with a charged one. They send one spare battery. Took a couple hours to charge first time.

  Answered 3 years ago by BillVerified Purchase

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Q: QuestionIf I buy the Continuous Video Recording (CVR) plan can I still record manually too? Thanks

Asked 3 years ago by JR1952.

• A:Answer I have a microSD card in the base station with the current free 3 month subscription and it writes to both.

  Answered 3 years ago by justAdudeVerified Purchase

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Q: QuestionIs a subscription needed to record on Arlo Ultra2 while viewing live?(2)Has Arlo fixed the problem of us being cut off after 2 minutes of viewing on the 4k plan while watching live like Arlo Ultra?(3)Does their continuous plan cut off after 2 minutes too?

Asked 3 years ago by Sue.

• A:Answer I clicked on camera 1 at 7:11 and it’s now 7:15 still live mode.

  Answered 2 years ago by Ps5purchaseVerified Purchase

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Q: QuestionWhat kind of securey is on Arlo Ultra 2?Do u have to join a plan to record on a SD card & can u record at will?Are the Arlo people able to look into the persons house if they want? Does Arlo still keep cutting off while watching live if your on a plan?

Asked 3 years ago by JR1952.

• A:Answer The Arlo system is designed to maintain the highest level of security to keep your videos private and secure in the cloud: AES encryption protects your information. This is the same encryption method that financial institutions use to safeguard user data. An Arlo Plan is not required to record to local storage. Arlo reps are unable to look in to your cameras. You are able to view your live feed for 30 minutes without a pause.

  Answered 3 years ago by Arlo Team

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