Questions & Answers

Q: QuestionCan the spot lite be turned off? I only want to use the night vision at night.

Asked 5 years ago by tucker.

• A:Answer Yes. To turn off the spotlight, navigate to Settings > My Devices > select your Ultra 2 camera > Video Settings > Low Light Settings > toggle the Spotlight off. For more information: https://kb.arlo.com/000062172

  Answered 5 years ago by Arlo Team

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Q: QuestionCan it read license plates at night?

Asked 5 years ago by Eagle.

This question was asked about the related product: Arlo - Ultra 2 Camera, 2 Pack, VMS5240B-20000S - Black

• A:Answer No. Numbers and letters are blurry

  Answered 5 years ago by TamiVerified Purchase

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Q: QuestionDo you need to have Adobe Flash to view clips from your computer?

Asked 5 years ago by Patrick.

• A:Answer No. The Arlo web portal requires the following: A computer running macOS or Windows. One of the following web browsers: Chrome on Windows and macOS (latest version) Firefox on Windows and macOS (latest version) Safari on macOS (latest version) Microsoft Edge on Windows (latest version) ^KN

  Answered 5 years ago by Arlo Team

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Q: QuestionCan the Arlo Ultra 2 hub base operate via Wi-Fi or does it always have to be connected to the router with an ethernet cable?

Asked 5 years ago by AGENT007.

• A:Answer The Arlo SmartHub requires an Internet router with an available Ethernet port. ^KN

  Answered 5 years ago by Arlo Team

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Q: QuestionDoes Arlo provide a telephone number for tech support? I did not see one on their web page.

Asked 5 years ago by TfromGA.

• A:Answer You may reach our Arlo Support team by calling: 1 (408) 638 3750. We also offer additional options you can choose from to contact our Support team: https://www.arlo.com/en-us/support/contact.aspx

  Answered 5 years ago by Arlo Team

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Q: QuestionWhat happens to the cameras when the temperature drops below -4 degrees? On occasion the temperature here where I am may get as low as -20 or more with a windchill. Is the camera stop functioning till temp rises or would this damage the camera?

Asked 5 years ago by Jeff.

• A:Answer The operating temperature range is -20 to 45 degree Celsius. I have noticed that camera live view is a bit sluggish on very cold days, everything from wifi signal to starting up. Battery tends to drain faster outside than inside cameras. You could consider purchasing solar power charger to the camera or direct magnetized power connection with an extended power cord. It shouldn't damage the camera when it reaches extremely cold temperatures. I cannot confirm as where we live doesn't get beyond -20 ambient temperatures not counting windchill. Hope this helps.

  Answered 5 years ago by RobertVerified Purchase

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Q: QuestionHOW CAMERAS CAN BE ATTACHED TO ONE BASE STATION

Asked 5 years ago by zee.

• A:Answer Wireless network

  Answered 5 years ago by MACMANVerified Purchase

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Q: QuestionDo the newer ARLO camera systems still have the 15-30 second lag time from motion in front of cameras and that being relayed to your handheld device or laptop. even when watching "Live"? Don't want to upgrade if lag still exists in new system.

Asked 5 years ago by EarlyARLOOwner.

• A:Answer i did see a lag probably 5-7 seconds, definitely not 15-30 sec like the first gen Arlo. It also depends on our home internet speed and cell phone wireless signal strength.

  Answered 5 years ago by TechGeek

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Q: QuestionWhat is the difference in the old base station and the new one? Will the new one work with my cameras? Pro 2? VMB400

Asked 3 years ago by Cc0218.

• A:Answer Had a problem with new base. Android and I-phone would qork on old base, I-phone would not on new.

  Answered 3 years ago by JakeVerified Purchase

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Q: QuestionWe received an email saying our Pro cameras would be reaching EOL in April 2023. Can we just purchase the new cameras and keep the base, or do we need to purchase an entire new system?

Asked 3 years ago by Kbohon.

• A:Answer The Ultra 2 Camera is only compatible with Arlo Smart Hubs VMB4000 and above.

  Answered 3 years ago by Arlo Team

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Q: QuestionCan the Arlo ultra 2 be mounted to the ceiling using the mounts available in the 3 camera system?

Asked 3 years ago by Anonymous.

• A:Answer I believe so

  Answered 3 years ago by CamerasVerified Purchase

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Q: QuestionThe camera arlo 2 ultra working good in cold weather, because i live in Massachuset,, thanks

Asked 4 years ago by Edison.

• A:Answer Hello from Plano Texas, That shouldn’t be an issue hot or cold will do the job no issues so far on this pas cold winter.

  Answered 4 years ago by NinjaVerified Purchase

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Q: Questionwhat is the monthly fee????

Asked 4 years ago by JMW.

• A:Answer Not quite sure on the monthly payment, I decided to get my own samsung micro sd card 256gb Once my free trial was done.

  Answered 4 years ago by NinjaVerified Purchase

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Q: QuestionIf you have a smart hub, do you still need to have an iCloud account?

Asked 4 years ago by LaYne.

• A:Answer You will need an Arlo account to create and utilize your Arlo devices.

  Answered 4 years ago by Arlo Team

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Q: QuestionI have twq power cords witch one go to battery cherger? Arlo - Ultra 2 Spotlight Camera Security Bundle – 3 Wire-Free Indoor/Outdoor 4K Security with Color Night Vision (13 pieces) - White Model: VMS5340-2BYNAS SKU: 6454733

Asked 4 years ago by Bob.

• A:Answer The Power cord with a cylinder shape goes to the Dual Battery Charging Station.

  Answered 4 years ago by Arlo Team

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Q: QuestionDoes the Ultra 2 have continuous video recording?

Asked 4 years ago by Anonymous.

• A:Answer Continuous video recording (CVR) is an optional feature available for Arlo Ultra 2. For full information on CVR requirements, please see: https://kb.arlo.com/1018425.

  Answered 4 years ago by Arlo Team

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Q: QuestionDo the cameras send their recordings to the smart hub? if so, how long will those recordings be kept? Thanks, Rod

Asked 4 years ago by Rod.

• A:Answer recordings can be sent to an sd card installed in the base station.

  Answered 2 years ago by Anonymous

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Q: QuestionAre these made in China?

Asked 1 year ago by Pots.

• A:Answer Most Arlo Cameras are made either in Vietnam or Taiwan, please refer to your camera's packaging to confirm where your specific camera was made.

  Answered 1 year ago by Arlo Team

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Q: QuestionWhat is the maximum size microSD card this system can take?

Asked 4 years ago by CFT.

• A:Answer To learn about the compatible micro SD card that you can use with the Arlo SmartHub, please check this article : https://kb.arlo.com/000062124/. ^RM

  Answered 4 years ago by Arlo Team

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