Questions & Answers

Name: ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox service tiers - Black
Brand: ARRIS
SKU: 6341861
Price: 136.99 USD
Rating: 4.3 (1955 reviews)

ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox service tiers - Black

Model:: SBG8300; |
SKU:: 6341861

User rating, 4.3 out of 5 stars with 1955 reviews.

Highly rated by customers for:

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QuestionDoes this work for 100mbps internet speed?
Asked 6 years ago by Jo.
- Answer Goes all the way to 1GBPS.
  Answered 6 years ago by FabioTC
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QuestionDoes this brand work with Atlantic Broadband?
Asked 6 years ago by UGAGirl88.
- Answer It should work with any internet cable service. You may have to call provider to have the device provisioned to your account.
  Answered 6 years ago by ARBaldridge
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QuestionWhat modem router combo can I buy to replace my xfinity modem. I currently have interret, telephone,tv.
Asked 2 years ago by Lito.
- Answer Arris makes great modem routers to replace the cable one. But get the correct one for the internet speeds that you are paying for. U dont want a 1gig router if you only pay for 300mb. U need the correct channel combo to get maximum performance
  Answered 2 years ago by Anonymous
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QuestionHi all, does anyone know if this is the same as the ARRIS G36? Or is this an updated model? I will be using this for Xfinity 1200 MBPS Internet. Thank you.
Asked 4 years ago by MG.
- Answer This is one model below the one your looking for
  Answered 4 years ago by TOMMYT
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QuestionI have cox internet when trying to connect the new arris sbg8300 i get not compatable with COX yrt the box n cox web says it is. Help
Asked 5 years ago by Millie.
- Answer Many of the internet providers want you to use their equipment instead of your own because they make money off of renting their equipment. The installer came out to my house to help me. He had to call back to the service provider a couple of times until he got someone who was willing to add the Arris to my plan. Several of the people he called told him it was not compatible but he told me he knew it was so he just kept calling until he found someone. You might need to keep calling and get different service people on the line until you find someone that is willing to add the modem.
  Answered 5 years ago by roverd15
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QuestionI have Xfinity and also use Roku devices. Does this work well with Roku?
Asked 5 years ago by Rio15.
- Answer Hello, yes it does. I also have a Roku device and it has been working fine for the past month.
  Answered 5 years ago by PhilMartin
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QuestionDo you get a separate 2.4 and 5 channels? I have smart plugs that only work with 2.4 and it needs that specific channel to connect.
Asked 1 year ago by Red3Davison.
- Answer The SBG8300 broadcasts separate Wi-Fi SSID over the 2.4 GHz and 5 GHz bands. The channel on the 2.4 GHz band is different than the 5 GHz channel. This allows your smart plugs to connect to the SSID on the 2.4 GHz band.
  Answered 1 year ago by ARRIS SURFboard Team
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QuestionWHAT IS THE DIFFERENCE BETWEEN MY ARRIS DOCSIS 3.0 MODEM/W/ROUTER AND THE ARRIS DOCSIS 3.1 MODEM/ROUTER?
Asked 1 year ago by KEVINP.
- Answer The main difference is speed capabilities. For docsys 3.0, it has download max of 1 Gbps, upload of 100 Mbps. For 3.1, download speeds can get to 10 Gbps, and uploads of up to 2 Gbps. If you are planning on upgrading your router and need higher speeds, or will, definitely go with the 3.1.
  Answered 1 year ago by Anonymous
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QuestionDoes it work with a tp extender
Asked 4 years ago by Boomer.
- Answer Yes
  Answered 4 years ago by Peewee
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QuestionHi - I have an Arris 8300 router. we do not have good wifi through our house. Do you recommend a repeater/extender that is compatible to increase its range?
Asked 5 years ago by howard.
- Answer Hey before u buy more products try changing the channel in the router settings in some cases if there are alot of local wifis running the same channel can cause interference. I would change to a higher or lower wifi channel and u should get a stronger signal. If u live in a older home the materials in the walls can interrupt signal as well but can be fixed buy extenders as well as wall amplifiers.they also make a device that makes ur wall outlets into ethernet cable simply by plug in and have had great results using them
  Answered 5 years ago by MikeS
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QuestionDoes this product have MoCa onboard?
Asked 5 years ago by Kay.
- Answer No, this product does not provide for the MoCa support
  Answered 5 years ago by ARRIS SURFboard Team
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Questiondoes Arris make a modem 3.1 with a telephone jack.
Asked 5 years ago by milo.
- Answer T25 is the telephony cable modem based on DOCSIS 3.1 technology and has 2 telephone jacks. Please note that T25 is compatible to work only with Xfinity's services
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionAre there any 3.1 Cable modems and wifi routers with voice sold by best buy that work with xfinity voice?
Asked 5 years ago by LtColH.
- Answer SVG2482 has the DOCSIS 3.0 cable modem with an inbuilt wifi router and voice support that you can opt for
  Answered 5 years ago by ARRIS SURFboard Team
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QuestionHow many WiFi devices will it run at the same time
Asked 5 years ago by Vinny.
- Answer Hi Vinny, Theoretically the device can support around 50 devices running simultaneously but please note that the more devices that are connected the more shared bandwidth will be.
  Answered 5 years ago by ARRIS SURFboard Team
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Questioncan you use a wifi extender with this modem
Asked 5 years ago by Anonymous.
- Answer Yes, I had to used one to get the signal to the other end of the house.
  Answered 5 years ago by Movieme
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QuestionHow is the coverage for wifi with this? will it provide whole house coverage on 2 stories??
Asked 6 years ago by Frustrated.
- Answer You will probably have to get a Wi-Fi extender for the second story!
  Answered 6 years ago by Bigchill
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QuestionIs this modem 32 x 8?
Asked 6 years ago by Franklin.
- Answer Yes, this modem is 32 (downstream) by 8 (upstream).
  Answered 6 years ago by CommunityAnswer
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QuestionDoes this modem/router work with Cox Gigablast Internet?
Asked 6 years ago by Jane.
- Answer Hi Jane, Yes absolutely, SBG8300 is designed to be compatible with the gigabit-speed tier subscriptions. It provides support for speed tiers of upto 1 Gbps for Cox, 400 Mbps for Spectrum and 1 Gbps for Xfinity
  Answered 6 years ago by ARRIS SURFboard Team
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QuestionWhat is the range of the wifi? My house is 1700 ft. I dont want any black out areas and I would like to have wifi available in my front and back yard as well
Asked 8 months ago by Alli.
- Answer The SBG8300 WiFi coverage is up to 2,800 sq ft. The distance will vary depending on Wi-Fi interference caused by other electronic devices (like microwaves and cordless phones), physical obstructions (like walls and furniture), and neighboring Wi-Fi networks.
  Answered 8 months ago by ARRIS SURFboard Team
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QuestionHow do you restart or reset the modem? My internet service stopped working and there was no way for xfinity to restart or reset it. It powers on but it does not provide service
Asked 9 months ago by Anonymous.
- Answer You can power cycle it by disconnecting the power cable, wait 20 seconds, and then connect the power cable to the SBG8300.
  Answered 9 months ago by ARRIS SURFboard Team
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Questions & Answers

ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox service tiers - Black

Q: QuestionDoes this work for 100mbps internet speed?

Q: QuestionDoes this brand work with Atlantic Broadband?

Q: QuestionWhat modem router combo can I buy to replace my xfinity modem. I currently have interret, telephone,tv.

Q: QuestionHi all, does anyone know if this is the same as the ARRIS G36? Or is this an updated model? I will be using this for Xfinity 1200 MBPS Internet. Thank you.

Q: QuestionI have cox internet when trying to connect the new arris sbg8300 i get not compatable with COX yrt the box n cox web says it is. Help

Q: QuestionI have Xfinity and also use Roku devices. Does this work well with Roku?

Q: QuestionDo you get a separate 2.4 and 5 channels? I have smart plugs that only work with 2.4 and it needs that specific channel to connect.

Q: QuestionWHAT IS THE DIFFERENCE BETWEEN MY ARRIS DOCSIS 3.0 MODEM/W/ROUTER AND THE ARRIS DOCSIS 3.1 MODEM/ROUTER?

Q: QuestionDoes it work with a tp extender

Q: QuestionHi - I have an Arris 8300 router. we do not have good wifi through our house. Do you recommend a repeater/extender that is compatible to increase its range?

Q: QuestionDoes this product have MoCa onboard?

Q: Questiondoes Arris make a modem 3.1 with a telephone jack.

Q: QuestionAre there any 3.1 Cable modems and wifi routers with voice sold by best buy that work with xfinity voice?

Q: QuestionHow many WiFi devices will it run at the same time

Q: Questioncan you use a wifi extender with this modem

Q: QuestionHow is the coverage for wifi with this? will it provide whole house coverage on 2 stories??

Q: QuestionIs this modem 32 x 8?

Q: QuestionDoes this modem/router work with Cox Gigablast Internet?

Q: QuestionWhat is the range of the wifi? My house is 1700 ft. I dont want any black out areas and I would like to have wifi available in my front and back yard as well

Q: QuestionHow do you restart or reset the modem? My internet service stopped working and there was no way for xfinity to restart or reset it. It powers on but it does not provide service

QuestionDoes this work for 100mbps internet speed?

QuestionDoes this brand work with Atlantic Broadband?

QuestionWhat modem router combo can I buy to replace my xfinity modem. I currently have interret, telephone,tv.

QuestionHi all, does anyone know if this is the same as the ARRIS G36? Or is this an updated model? I will be using this for Xfinity 1200 MBPS Internet. Thank you.

QuestionI have cox internet when trying to connect the new arris sbg8300 i get not compatable with COX yrt the box n cox web says it is. Help

QuestionI have Xfinity and also use Roku devices. Does this work well with Roku?

QuestionDo you get a separate 2.4 and 5 channels? I have smart plugs that only work with 2.4 and it needs that specific channel to connect.

QuestionWHAT IS THE DIFFERENCE BETWEEN MY ARRIS DOCSIS 3.0 MODEM/W/ROUTER AND THE ARRIS DOCSIS 3.1 MODEM/ROUTER?

QuestionDoes it work with a tp extender

QuestionHi - I have an Arris 8300 router. we do not have good wifi through our house. Do you recommend a repeater/extender that is compatible to increase its range?

QuestionDoes this product have MoCa onboard?

Questiondoes Arris make a modem 3.1 with a telephone jack.

QuestionAre there any 3.1 Cable modems and wifi routers with voice sold by best buy that work with xfinity voice?

QuestionHow many WiFi devices will it run at the same time

Questioncan you use a wifi extender with this modem

QuestionHow is the coverage for wifi with this? will it provide whole house coverage on 2 stories??

QuestionIs this modem 32 x 8?

QuestionDoes this modem/router work with Cox Gigablast Internet?

QuestionWhat is the range of the wifi? My house is 1700 ft. I dont want any black out areas and I would like to have wifi available in my front and back yard as well

QuestionHow do you restart or reset the modem? My internet service stopped working and there was no way for xfinity to restart or reset it. It powers on but it does not provide service