“I have Xfinity tv & mobile. I'm using a Netgear router, the tv works fine but I can't get wifi on my mobile phone. What do I need to do?”
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Sounds like nothing wrong with modem itself. 1. Check phone to see if you tried to use 5 GHz. band instead of 2.4 GHz to connect to Netgear router. Try connect to router using the 2.4 GHz band which is stronger for most phones. 2. Make sure all VPN and firewall security apps on the phone are NOT blocking you out. Try disable them to check, if there is any. 3. Best Buys Geeks Squad is always available to help. :)
Sorry, there was a problem. Please try again later.Call Xfinity. Something isn’t set right on their end (if you’ve checked your phone settings already) This is modem should connect with any router, make sure your netgear product is not also a router (built in) I also have Xfinity, the surfboard modem, and the google nest router. That all works seamlessly together, very easy setup. Just check every component to identify the problem. Xfinity has to put the right settings on their end.. they are probably the issue and pack your patience to deal with them!
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