Questions & Answers

Q: QuestionDoes this laptop have a M.2 NVME slot?

Asked 5 years ago by Anonymous.

• A:Answer Yes, the laptop does have a M.2 NVme slot.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionWhat is a recommended SSD that I can buy that is 1tb that is compatible with this laptop?

Asked 5 years ago by Anonymous.

• A:Answer This model would not be compatible with 1TB. The maximum SSD that this model supports is 512GB PCIe®.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan an ethernet cable be attached to this? If so, can you please tell me how?

Asked 5 years ago by Smiley.

• A:Answer This model does not have an ethernet port. However you could use a USB to ethernet adapter.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat are the warranty coverage terms that come the purchase of this laptop?

Asked 5 years ago by Alan.

• A:Answer ASUS offers a 1 year warranty coverage for new Notebooks. ASUS Notebooks that are purchased at Best Buy can also be serviced at Best Buy under the manufactures warranty. Please see link for ASUS Notebook warranty terms. https://www.asus.com/us/support/article/681/

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan this computer run Total War: Warhammer 2?

Asked 5 years ago by Gaming.

• A:Answer Based on the available specifications, this laptop may be able to play that game at 720p or lower resolutions with low texture quality.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionIs this a fanless model? Is it quiet?

Asked 5 years ago by Gail.

• A:Answer yes it is

  Answered 5 years ago by alanVerified Purchase

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Q: QuestionI lost my charger for my laptop the other day at school and still haven’t been able to find it. How do I go about finding a replacement?

Asked 5 years ago by Zack.

• A:Answer Go to the Asus website and purchase one there.

  Answered 5 years ago by MB48Verified Purchase

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Q: QuestionDoes computer have CD/DVD drive or do all programs have to be acquired online & renewed (repaid) annually?

Asked 5 years ago by DrLaurie.

• A:Answer No, this model does not have an optical disc drive.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionGot an issue with the volume level out of the USB. Is this a driver issue? Eventhough the USB sound level shows a low volume speakers are blasting to the point had to disconnect. Can I change the audio driver to Realtek HD?

Asked 5 years ago by jcolon.

• A:Answer Please reach out to our customer support here: https://www.asus.com/support/callus

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWill the USB-C port on this laptop support a docking station with dual monitor ports on it? Dan

Asked 6 years ago by DualMonitorSupport.

• A:Answer This is NOT a thunderbolt 3 USB-C port so it will not support thunderbolt 3 docks. There are USB-C 3.x docks that would work but they won't be able to take the same advantage of internal hardware due to bandwidth so you will be limited in bandwidth and resolution. They would work for dual monitors and general tasks though.

  Answered 5 years ago by abcheck

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Q: Questionwhat is the battery capacity?

Asked 6 years ago by kw.

• A:Answer The battery has a run time of 8 hours.

  Answered 2 years ago by ASUS Answers

  
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Q: QuestionWhat hard case cover can be used with this? Bought one for my 7 and 9 year old. Thank you!!

Asked 6 years ago by Lego.

Q: QuestionCan I get Warranty Service In China？

Asked 6 years ago by Zed.

• A:Answer No, this model does not have international warranty.

  Answered 6 years ago by ASUS Answers

  
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Q: Questiondoes this have a backlit keyboard

Asked 6 years ago by barker109.

• A:Answer Yes, it does have a backlit keyboard.

  Answered 6 years ago by Kodi

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Q: QuestionWill it run Quickbooks Pro?

Asked 6 years ago by kathy.

• A:Answer The machine can run it...but I would not use that on this machine. Lower end hard drive space and 8GB of RAM. To run QB Pro, I would get no less than 16GB and 512GB of Hard Drive Space.

  Answered 5 years ago by MB48Verified Purchase

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Q: QuestionIs the backlit keyboard monochromatic or can the color be changed from white?

Asked 6 years ago by Anonymous.

• A:Answer The keyboard is monochromatic.

  Answered 6 years ago by ASUS Answers

  
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Q: Questioncan this laptop run Age of Empires: Definitive Edition?

Asked 6 years ago by matt.

• A:Answer Yes, it definitely can! Here is a cool site you can use to test if any computer can run a game you'd like to play; https://www.game-debate.com/

  Answered 6 years ago by AverageCollegeStudent

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Q: QuestionIs this a touchscreen computer?

Asked 6 years ago by Jodi.

• A:Answer Short and simple "yes"

  Answered 6 years ago by TheOtherTedVerified Purchase

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Q: QuestionWhat year was this laptop released? Is this a 2019 model?

Asked 6 years ago by SamanthaG.

• A:Answer The laptop is a 2019 model.

  Answered 2 years ago by ASUS Answers

  
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