Questions & Answers

Q: Question¿Can you specify the type, frequency and CAS latency of the RAM that comes with the laptop?

Asked 6 years ago by kevjc.

• A:Answer RAM is DDR4 2667 MHz SODIMM, the rest I don't know.

  Answered 6 years ago by Remo

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Q: QuestionWould this be able to run VR games?

Asked 6 years ago by Anonymous.

Q: QuestionIs it possible to swap the graphics card out of the motherboard?

Asked 6 years ago by Brand808.

• A:Answer A graphics card switch is not possible.

  Answered 6 years ago by ASUS Answers

  
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Q: Questionif i buy this now and find a better deal on black Friday or cyber Monday whats my return window and is there a restock fee???

Asked 6 years ago by steve.

• A:Answer For sale related questions, please contact Best Buy Support.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionSpecs on the ASUS website show this as being up to 144Hz IPS. Is this model different from the one shown?

Asked 6 years ago by Itwasme.

• A:Answer This model has a 60Hz IPS display.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionI’m french, is it possible to get this one with AZERTY keyboard ?

Asked 6 years ago by Edgar.

• A:Answer The laptop is not available with a AZERTY keyboard.

  Answered 6 years ago by ASUS Answers

  
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Q: Questionis it touch screen?

Asked 6 years ago by eric.

• A:Answer No

  Answered 6 years ago by Joseyx

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Q: QuestionI recently purchased this laptop and installed a Crucial 8gb 2666mhz RAM card and bios does say 16 for RAM but CPU only says 2400mhz. Shouldnt it be running at 2666mhz?

Asked 6 years ago by Gill.

• A:Answer For troubleshooting help, please reach out to ASUS Support either by phone, chat, or email. https://www.asus.com/support/

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionI bought 2 of these laptops. Why is 1 of the laptop screen brighter than the other? Despite both of them being factory reset and put to max brightness?

Asked 6 years ago by Phat.

• A:Answer This model comes with FHD 60Hz IPS 200nits 25ms. Both units come with 200nits of brightness.

  Answered 6 years ago by ASUS Answers

  
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Q: QuestionI will upgrade the memories and storage of this laptop when it arrives. The stock storage that it comes is a NVME M.2 SSD, or a 2,5" drive? The laptop has 2 or 4 Memory slots? Can i raise the frequencies? Im confused about it cause I saw diferent asnwers

Asked 6 years ago by JesioFernandes.

• A:Answer 2 slots for memory, but a positive is, it also will hold another HD. I have the stock SSD 512gb running essentials, and another 2TB drive for everything else, both internal

  Answered 6 years ago by Tower72

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Q: QuestionI just picked up one of these in the Black Friday deal, and so far I am very impressed. I have seen lots of recommendations about adding additional RAM but I've no clue on how to do this. Any links to a website or tips on how to do this please??

Asked 6 years ago by JamieReloaded23.

• A:Answer https://youtu.be/wVU8J0ViPSc That should help.

  Answered 6 years ago by MelissaH

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Q: QuestionIs it still available... How many days the offer will be available ???

Asked 6 years ago by Amir.

• A:Answer Deal is not available anymore but there is another one with very close specifications from Acer https://www.bestbuy.com/site/acer-nitro-5-15-6-gaming-laptop-intel-core-i5-8gb-memory-nvidia-geforce-gtx-1650-1tb-hard-drive-128gb-ssd-black/6344387.p?skuId=6344387 It’s little bit more expensive but for now this is your best option.

  Answered 6 years ago by Mike

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