Questions & Answers

Q: QuestionCan this be upgraded to 144Hz refresh rate?

Asked 5 years ago by Mani.

• A:Answer No, but we do offer gaming laptops with 144Hz refresh rate displays.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat can be upgraded in this laptop?

Asked 5 years ago by Antonio.

• A:Answer The ram for this model is up-gradable, the maximum ram is 32GB.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionCan you add more storage to this laptop? Other SSD or HD?

Asked 5 years ago by kmorales91.

• A:Answer I could NOT find an additional spot for an m.2 drive inside this without involved tinkering. Can someone at Asus confirm THIS model has an additional m.2 slot?

  Answered 5 years ago by Erich

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Q: QuestionIs the keyboard customizable to different colors (RGB backlit)?

Asked 5 years ago by MeMom.

• A:Answer Yes, press the FN key along with the up and down arrow to change colors.

  Answered 5 years ago by TheLaughingCrabVerified Purchase

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Q: Questionwhich generation of rzyen is this is it the 3rd or 4th gen? The description does not specify.

Asked 5 years ago by landon.

• A:Answer This model features a 4th Gen Ryzen 5 4600H.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat's the response time of this device? Also can it run Plasmophobia,Fortnite,CSGO,Valorant,Roblox,Minecraft at low-medium-high settings?

Asked 5 years ago by JunJunJunJunEz.

• A:Answer It is a high-performance laptop that is fast and the response time varies depending on what devices or applications are accessing system resources simultaneously.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionWhat kind of ram would I need to upgrade this it says ddr4 SDRAM is that the same as Ddr4?

Asked 5 years ago by RamUpgrade.

• A:Answer Yes, make sure that it's the same speed. And that it comes in pairs for that laptop.

  Answered 5 years ago by TheLaughingCrabVerified Purchase

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Q: QuestionI have lost the charger to this specific laptop and couldn’t get a replacement from Geek squad...can you tell me what exact charger I need for it ?

Asked 4 years ago by FlaMo.

Q: QuestionWill it be available again?

Asked 4 years ago by Xavi.

• A:Answer For product availability, please contact BestBuy directly for details.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionThe laptop come with windows 10?

Asked 4 years ago by Sebasbarrios.

• A:Answer Yes, this model comes with Windows 10

  Answered 4 years ago by ASUS Answers

  
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Q: Questionthe product says fortress gray yet the product photos don’t display that is the color in the photo or in the item description true?

Asked 4 years ago by Viaren.

• A:Answer Yes, this model comes with Fortress Gray.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionWill this laptop heat up while play cpu or gpu intensive games?

Asked 5 years ago by NickHertz1.

• A:Answer Yes it will. That will happen on any laptop or desktop system.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionThe same laptop is said to be 144hz in amazon/walmart ?why is this 60hz?

Asked 5 years ago by Nurbu.

• A:Answer This model comes with 60Hz refresh rate and please check the full model number on Amazon/Walmart to ensure it's the same unit as this model TUF506IH-RS53.

  Answered 5 years ago by ASUS Answers

  
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Q: Questionwhy best buy offer is not for the citizens of Puerto Rico and shipping is not available ?

Asked 5 years ago by Anonymous.

• A:Answer Please contact BestBuy for details regarding promotional offer and shipping restrictions.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIt says not in store within 250 miles of my location but the deal goes on till late December of this year. will this item return to my area, 92692 area code

Asked 5 years ago by Purchase.

Q: QuestionIs this model's Hdd upgradeable?

Asked 5 years ago by BobC.

• A:Answer Yes, the hardrive is upgradeable.

  Answered 4 years ago by ASUS Answers

  
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Q: QuestionWill this operate with 2 external monitors?

Asked 5 years ago by ScooterBigKid.

• A:Answer Yes, but you will need an HDMI splitter as the laptop itself only has one HDMI our port.

  Answered 5 years ago by privacy

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Q: QuestionDoes this support DP via Type-C?

Asked 5 years ago by zach.

• A:Answer Yes it does.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionIs the keyboard backlight RGB or one specific color?

Asked 5 years ago by MSmith.

• A:Answer Yes, this model comes with an RGB Backlit - One Zone.

  Answered 4 years ago by ASUS Answers

  
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