Questions & Answers

Q: QuestionIs it possible to add a cd/dvd drive to this laptop?

Asked 9 years ago by SteadfastOne.

• A:Answer Yes, but not internally. The laptop was designed to be thin and lightweight. I use a tethered DVD/Blue Ray drive to watch movies and install software. No issues found so far.

  Answered 9 years ago by TKEJCVerified Purchase

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Q: QuestionIf this is a fairly new release, why is it now listed as on "clearance"?? Makes me wonder if there's a problem with the machine, or if it's simply not a very good seller?

Asked 9 years ago by Guru.

Q: QuestionWhat browser works best on this computer with Windows 10? The pre installed Edge or Chrome? I have read how it is close between these two as the top browsers for Windows 10, but am curious of what anyone reading this has experienced.

Asked 9 years ago by SpartyForLife.

• A:Answer I had trouble with Edge. I go Chrome all the way. It was difficult to get past Edge to make Chrome my Edge browser, but once I did it was great.

  Answered 9 years ago by InkmastermomVerified Purchase

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Q: Questionas I see wifi standard is AC. can I use G standard routed or phone's hotspot in order to use wifi in this laptop. thank you.

Asked 9 years ago by mamuka.

• A:Answer Yes, I've used both with no issues.

  Answered 9 years ago by TKEJCVerified Purchase

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Q: QuestionIs it a good laptop for Video Editing?

Asked 9 years ago by Jason.

• A:Answer Yes. Highlight video for college soccer recruiting film from multiple games.

  Answered 9 years ago by ccdevgroup

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Q: QuestionIs it an ips display?

Asked 9 years ago by e.

• A:Answer I believe it is an AMOLED display. The specs don't say, but knowing the difference, and having used both types of displays, I do think it is AMOLED is what this computer has... I am a photographer and use programs to "fix" photos and the display is very crisp. Either way, I'll say that the display is amazing.

  Answered 9 years ago by Sandra

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Q: Questioncan you use a stylus on this computer screen?

Asked 9 years ago by Anonymous.

• A:Answer No, yu cannot - this is not a touch screen Mac

  Answered 9 years ago by Vely

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Q: QuestionDoes this laptop (Asus - 2-in-1 15.6 4K Ultra HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 2TB HDD + 512GB SSD - Chocolate black aluminum hairline with dark copper) come with a stylus pen or is there one that works well with it?

Asked 9 years ago by Cheezer.

Q: QuestionWhere is the backlit keyboard control

Asked 9 years ago by Willie.

• A:Answer Hold down the function key (fn) and press f3 to lower the backlight or f4 to increase then backlight. Have fun!

  Answered 9 years ago by Sandra

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Q: QuestionHow do I get the student discount? I see that people got it for $150 off with this and I'd like to do the same if possible.

Asked 9 years ago by CBRose1.

• A:Answer You have to get a best buy member account (sign up for one on the main site) and click on student deals and you'll have to enter some basic information in and it'll check your info and send you an email with all the student deals you're approved for!

  Answered 9 years ago by Barbles

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Q: QuestionIs there no built in webcam in this computer?

Asked 9 years ago by mybetrside.

• A:Answer Yes. It is used each time you log in for the face reconition software that allows you to securely access your laptop without a password.

  Answered 9 years ago by JCarter1963Verified Purchase

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Q: QuestionGreat but I'm having 2 issues: 1. right click on files (specially on desktop) it bugs and i can never get to the commands. 2. exterior speaker not working. Is it a windows 10 problem, if anyone can confirm or has a fix, it would be highly appreciated

Asked 9 years ago by jason.

• A:Answer Sounds like a driver issue, beeds looked at by the atore you bought it feom

  Answered 9 years ago by Andy

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Q: QuestionWant to buy an additional power adapter. What is the model number I need to order from Asus?

Asked 9 years ago by Charlie.

Q: Questionhow can I turn on "4K" screen?!!!

Asked 9 years ago by rose.

• A:Answer The 4K resolution is the default resolution out of the box. To change it, simply right click on the desktop, go to display settings, screen resolution and from the pull down menu, you will be able to see all the different resolutions available to pick from !

  Answered 9 years ago by Hajaj313

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Q: QuestionCan the memory be upgraded? I am a songwriter running Sonar with 64 GB desktop and have lots of orchestral/large sample size instruments. I want to add a laptop. Can I swap out/increase the RAM? What is the limit? How many slots? Thanks!

Asked 9 years ago by Anonymous.

• A:Answer I believe it's 1 slot 16gb max - only because the 12 gb version is 12gb max single slot according to acer web site.

  Answered 9 years ago by Anonymous

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Q: QuestionI cannot get the 150 discount for college student. Every time i open the link sent to my email, it showed "Sorry, no coupons are available at this time."

Asked 9 years ago by xxxx.

• A:Answer Check the date, they expire within 4 to 6 weeks. New ones should be coming soon.

  Answered 9 years ago by Felicia03

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Q: QuestionI can not find the battery size on this laptop. What is the battery specs? Thank you

Asked 9 years ago by Mechanix0809.

• A:Answer SPECs say: Battery Type Lithium-polymer, Battery Cells 4-cell Battery Life 5 hours

  Answered 9 years ago by Karen051793

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Q: QuestionIs anyone using a stylus with this 2 in 1 that they really like? If so, which model please? Thank you.

Asked 9 years ago by Anonymous.

Q: QuestionSeems like my laptop moves cursor or screen moves without me doing anything it will act like I pressed delete while in Outlook which I didn't but this is causing me many issues as you might imagine....I tried adding an external mouse...that did not help..

Asked 9 years ago by Crystal.