Questions & Answers

Q: QuestionHas anyone had issues with this laptop having lack of sound? I just received it today and knew something was wrong when I couldn’t hear Corona. After trying updating drivers etc I am now restoring it and totally disappointed...

Asked 5 years ago by JShope.

• A:Answer For a laptop this thing has GREAT audio! You may have a defective unit! I would talk to Best Buy and see if you can swap it out for a new one!

  Answered 5 years ago by CalebVerified Purchase

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Q: QuestionIs the screen glossy or matte?

Asked 5 years ago by LadyStardust.

• A:Answer The screen is matte but SO very vibrant!!!!

  Answered 5 years ago by CalebVerified Purchase

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Q: QuestionWill this reliably work on hotel wifi?

Asked 5 years ago by Keen.

• A:Answer Hi Keen! That will be more dependent on the WiFi signal than it will this device. But owning this laptop myself, I can tell you it is reliable and holds connection well!

  Answered 5 years ago by CalebVerified Purchase

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Q: QuestionDoes this laptop have a music mixing application preloaded? Also, can a Wacom drawing tablet be connected? Thank you for your help!

Asked 5 years ago by MBV.

• A:Answer Hi I dont know if it has a music mixing application It has Windows Media Player.

  Answered 5 years ago by Atmaweapon

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Q: QuestionDoes this laptop use a regular mobile 2060 or one with the Max-Q Design?

Asked 5 years ago by genericdude.

• A:Answer Is Max-Q

  Answered 5 years ago by Manuel

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Q: QuestionDoes this model(GU5O2GV )have an optical drive? If yes is it blue ray or DVD? Thanks.

Asked 5 years ago by JohnO.

• A:Answer No, this laptop does not have an optical drive.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes it have a front-facing camera?

Asked 5 years ago by Cloud.

• A:Answer No it doesn’t have one front camera

  Answered 5 years ago by NowiiVerified Purchase

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Q: QuestionHow much fps can the screen go to

Asked 5 years ago by Anonymous.

• A:Answer This model's display has a maximum refresh rate of 144Hz.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes its keyboard have per-key RGB lighting?

Asked 5 years ago by Anonymous.

• A:Answer Yes it does

  Answered 5 years ago by AnonymousVerified Purchase

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Q: QuestionCan ai be able to stream Fortnite on medium settings, and how much fps and the stream quality be

Asked 5 years ago by Anonymous.

• A:Answer Yes, it can stream Fortnite on medium settings.

  Answered 5 years ago by CommunityAnswer

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Q: QuestionDoes this laptop have gsync available? If so, how do you enable it for nvidia graphics.. I know it has to be enabled on the computer first.

Asked 5 years ago by Vince.

• A:Answer No Gsync available.

  Answered 5 years ago by Carolyn

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Q: QuestionWhat brand ram should I use for the second slot to match the soldered one? I have been looking at a crucial 16 gb 3200. Is their a better one ?

Asked 5 years ago by camilobakes.

Q: QuestionI see the other posts mentioning that the SSD can be upgraded with a second SSD. And I see additional 1TB mentioned many times, but will it accept an additional 2TB SSD? Thanks!

Asked 5 years ago by TheEnforcer.

Q: QuestionMy laptop has started running very hot when playing games. Is there a way to fix that? Is this a known issue for this laptop?

Asked 5 years ago by Turtlegir.

• A:Answer Due to the thin profile of the laptop, its bound to heat up quite a bit when gaming. If you're not playing very demanding games, go to Power Plans > Advanced Power Settings > Processor Power Management > Change 'Maximum Processor State' from the preset 100% to 99%, this will half your CPU clock rate and significantly reduce thermals. Doing this brought me from the 83-86F range to 75F max, usually 70-72. To give perspective on this, I use this adjustment even when playing Red Dead Redemption 2 and still don't throttle.

  Answered 5 years ago by DailyB

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Q: QuestionIs there any specific ram stick I should be purchasing to add ram? What model is already in the laptop?

Asked 5 years ago by Azrahiel.

Q: Questionwhen it get new offer?

Asked 5 years ago by telemi.

Q: Questionhi.the included power supply in the box can match with asian countys 220volts?

Asked 5 years ago by telemi.

• A:Answer Yes, this machine supports from 100-240V power input. You would need the correct adapter however.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionSo for the computer, can it work as a work or school computer as well, since it’s good for games and all that stuff? Since I’m considering it as my first laptop and I want to make sure I’m making a good choice about it. - thank you

Asked 5 years ago by Hubbcub.

• A:Answer Yes, this laptop would also be excellent for schoolwork.

  Answered 5 years ago by ASUS Answers

  
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Q: QuestionDoes this laptop have a thunderbolt 3 port?

Asked 5 years ago by DrRokt.

• A:Answer No thunderbolt 3 the USB c port is 10gbps with display port and pd charging support

  Answered 5 years ago by jlittle90

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