“I purchased this in December 2023 and it's all of a sudden running slow. Online gaming only. Is it covered under warranty to have checked? Can I purchase additional RAM if needed? How much max RAM with this processor?”
Answer This Question
1-2 of 2 Answers
If you are experiencing slow system speed or performance issue only while gaming, please check if Windows, video driver and the game being played are up to date. While accessing online game, please verify if the laptop has access to an established router and internet service is working properly and stable since this will definitely affect system speed and performance. Also, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Certainly, adding more RAM will improve system performance. This laptop can support a maximum size of 64GB RAM, 2 x 32GB on two available slots. If you need further assistance, please call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Sorry, there was a problem. Please try again later.You probably need to do updates and delete some unnecessary software. Regular graphics drivers updates and windows updates are needed.
Sorry, there was a problem. Please try again later.