“Is this new or used? Who do I send it to in case of warranty issue? Really like the price if it is new.”

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• It should be new. I believe open box items may be returns though

  Answered by Brandy 11 years ago

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• This is a new unit. If it was refurbished, it would be notated in the description. First send it to best buy then if all else fails you can send it directly to ASUS for repairs.

  Answered by ASUS Answers 12 years ago

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