“Why doesn't the ASUS Warranty offer a replacement or refund, if malfunctioning/BSOD Vivobook S 15, is UNFIXABLE by the Geek Squad & ASUS service center? Should I contact the Consumer Protection Agency, BBB, or Visa credit card for help? Or all 3?”
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No matter what Asus' answer to this question is, they appear to be using every delay/deny tactic available. I've asked them how many service attempts before they deem the product UNrepairable, usually they won't answer, but once they said 3. Then I told them that this laptop has been serviced 4 times. Then nothing but silence from them. They said to send in again for service. I asked why, what will they do differently from last time. More silence from them. I wish I had seen this BEFORE I bought anything from them: Asus has a D- rating at the Better Business Bureau - Failure to respond to 83 complaint(s) filed against business. I'll never do business with Asus again. I've started leaving comments & reviews about my experience, everywhere I can... until they give me a full refund of $1407.89 -- they're too unethical & untrustworthy for me to even consider accepting a replacement laptop.
Sorry, there was a problem. Please try again later.Normally, ASUS warranty covers repair or replacement of defective parts only, not a full replacement of the product or a refund. Under specific cases, if the product is non-repairable, a replacement or a refund will be considered if the problem persists after multiple repairs. If your laptop has been to multiple repairs and the problem persisted, we will be glad to offer a replacement or a refund. For further assistance, you are most welcome to call Product Support Hotline at: 1(888) 678-3688 or you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/
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