Questions & Answers

Q: QuestionDoes this model come with de asus "a" logo on the back or does it only say "asus" with a black finish?

Asked 1 year ago by Ignacio.

• A:Answer By "back", I am going to assume you mean on the top of the laptop. Just says ASUS. No logo. "ASUS" is written in glossy black.

  Answered 1 year ago by AsusZenbookVerified Purchase

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Q: QuestionIs this laptop has military grade drop protection

Asked 1 year ago by Madhan.

• A:Answer No i would not recommend dropping this laptop. Its not a tough type laptop

  Answered 1 year ago by JakeVerified Purchase

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Q: QuestionHow many external monitors can it support? Not for gaming but for using xLights lighting software. I would not use the on board screen and would like to have 2 external monitors or possibly 3? What cabling/adapters would I need?

Asked 1 year ago by Sparky.

• A:Answer This laptop will support two external monitors, first one connected to the HDMI port and the secondary monitor hook up to the Thunderbolt port.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionDoes it have a international warranty?

Asked 1 year ago by GP.

• A:Answer This model does not have an international warranty. A 1-year local ASUS warranty is included.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionIs it a touchscreen laptop?

Asked 1 year ago by Fbnvo.

• A:Answer A touchscreen display is featured on the ASUS Zenbook 14 OLED (Q425MA).

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionDoes it come with pre installed Microsoft home & Student office? Or we have to buy it separately?

Asked 1 year ago by GP.

• A:Answer No, it doesn't come preinstalled with Microsoft Home & Student Office. You need to buy it separately.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionDoes it comes with pre installed microsoft office( word, powerpoint) or we need to buy it separately?

Asked 1 year ago by KG.

• A:Answer No, it does not come preinstalled with Microsoft Office, you need to buy it separately.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionDoes this laptop provide a pen ?

Asked 1 year ago by Anonymous.

• A:Answer No

  Answered 1 year ago by CamilaBVerified Purchase

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Q: QuestionDoes this machine have a fingerprint reader?

Asked 1 year ago by JayB.

• A:Answer No

  Answered 1 year ago by CamilaBVerified Purchase

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Q: QuestionDoes it have bluetooth

Asked 1 year ago by Cali.

• A:Answer Yes

  Answered 1 year ago by CamilaBVerified Purchase

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Q: QuestionDoes this laptop provide support for e-pen, like generic Wacom or similar?

Asked 1 year ago by Leo.

• A:Answer Yes, this laptop does support Stylus pen, like generic Wacom or similar.

  Answered 1 year ago by ASUS Answers

  
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Q: QuestionTo which generation does this processor belong 12 or 13 gen?

Asked 1 year ago by Dini.

• A:Answer It's technically generation 1 of the core ultra series which is Intel's newest processor line so you can consider it 14th gen

  Answered 1 year ago by RichardSVerified Purchase

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Q: QuestionWhen was the release date of this model? Is this the last one in this Quality level?

Asked 1 year ago by DannyTrujillo.

• A:Answer Not 2020, but March 2024 as stated. This is the 3rd from the top of the line in the latest (post 14th gen) Intel Meteor Lake Core Ultra 1xx series of Intel-based AI Copilot+ laptops.

  Answered 1 year ago by Anonymous

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Q: QuestionWhere can I get replacement rubber feet ?

Asked 5 months ago by TechUser3.

Q: QuestionI cannot find a stylus that is compatible with this laptop. Would you please provide a specific name/brand/model for a compatible stylus?

Asked 7 months ago by ABCD.

• A:Answer I have been using the Bamboo Ink Smart Stylus second generation with my Asus. Find it here: https://www.bestbuy.com/site/wacom-bamboo-ink-smart-stylus-for-windows-ink-2nd-generation-gray/6374981.p?skuId=6374981

  Answered 7 months ago by AngelaCVerified Purchase

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Q: QuestionHow do you turn it on?

Asked 9 months ago by Joel.

• A:Answer To turn on your ASUS Q425MA, follow these simple steps: 1. Locate the power button: It's usually on the top right corner of the keyboard. 2. Press and hold the power button: Do this for about 5 seconds. 3. Wait for the laptop to turn on: You should see the ASUS logo appear on the screen.

  Answered 9 months ago by ASUS Answers

  
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Q: QuestionDoes this computer have Microsoft Defender on it?

Asked 9 months ago by srahowell.

• A:Answer yes

  Answered 6 months ago by GeorgeEVerified Purchase

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Q: QuestionHi. Anyone facing Audio issues due to incompatible drivers? I had this issue intermittently the first week after purchasing the laptop, and after I installed Windows 11 Home 24H2 version a week back, the audio stopped working despite troubleshooting.

Asked 10 months ago by Shan.

• A:Answer If the recent Windows update corrupted the audio driver, try to perform a System Restore. For helpful tips on how to initiate a System Restore, please visit the Microsoft Knowledge Base at: https://support.microsoft.com/en-us/windows/system-restore-a5ae3ed9-07c4-fd56-45ee-096777ecd14e . Or update the audio driver in the Device Manager. The most current audio driver is posted at: https://www.asus.com/us/laptops/for-home/zenbook/asus-zenbook-14-oled-q425/helpdesk_download?model2Name=Q425MA .

  Answered 9 months ago by ASUS Answers

  
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Q: QuestionDoes this item have manufacturer warranty?

Asked 10 months ago by JujuSue.

• A:Answer ASUS normally provides a 1-year local US warranty on this model.

  Answered 10 months ago by ASUS Answers

  
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