“If I have a problem with this laptop anytime in the future, will I have to contact Best Buy or ASUS? And for example, if this laptop does not turn on when it arrives do I get a refund even though there is no warranty or protection plan?”
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For problems with this laptop in the future, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. ASUS warranty covers hardware repair only, we don't provide refund. Refund is only process through BestBuy per their terms.
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