“I purchased this item online and was delivered on Sept 7th 2024. One of the earbud no longer works. Battery is charged - green light on the charger case. If I use the mode button to hear the 1 to 5 tones - none are heard. Other bud is ok. Please advise.”
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Hi, sorry to hear about that - but just reach out to Audien Hearing support which can be located on their website and they will assist you with getting a replacement!
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