A:Answer Before you buy - If you're having any doubts or concerns, your best bet is to reach out to the retailer or seller. Ask about their return policy, what accessories are included, and whether or not they are new - used - refurbished - or authentic Beats. Included accessories for refurbished product may vary. Review this resource to learn more about Powerbeats 3 Wireless Earphones and what comes in the box of a new, authentic product: https://www.beatsbydre.com/earphones/powerbeats3-wireless