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You can try to unpair and re-pair your Beats Solo 3 Wireless headphones to see if this corrects the sound output. You can also try troubleshooting sound by connecting to a different audio source to see if you experience the same sound issue. If you've tried all troubleshooting steps, you can reset or update your Beats Solo 3 Wireless headphones. To update your Beats product, please use the Beats Updater to get the latest firmware: http://your.beatsbydre.com/#/download?locale=en-US Please review this resource to reset your Beats Solo 3 Wireless Headphones: https://www.beatsbydre.com/support/how-to/beats-reset-headphones Please review this resource to troubleshoot sound: https://www.beatsbydre.com/support/how-to/sound-troubleshooting-headphones Or you can contact support to see if your device is eligible for service or repair: https://www.beatsbydre.com/support/service-warranty
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