“My IPhone 12 needs to have the case removed in order to stay on the station. I’m thinking of returning it. Anything that I should try. I don’t want to remove the case every night.”

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• Buy a mag safe case - it will work then.

  Answered by ToddB 3 years ago

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• Sounds like the case you have on you’re phone isn’t a MagSafe case. I have zero issues with my phone staying on the charger.

  Answered by Nick 3 years ago

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• Hello. The 3-in-1 Wireless Charger with MagSafe works best with an official MagSafe phone case with a thickness of up to 3 mm. If you are currently using one, please contact us so that our Product Experts can investigate it. Our hotlines are listed here: https://www.belkin.com/us/support-article?articleNum=55022

  Answered by BelkinStaff 3 years ago

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