Questions & Answers

Q: QuestionWhy is this only on sale when it is out of stock? Can I get a raincheck or place an order now to ship when you get it in at the sale price?

Asked 4 years ago by Jeff.

• A:Answer Probably you will

  Answered 1 year ago by kassalaVerified Purchase

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Q: QuestionWhen will this be back in stock and be available for purchase?

Asked 4 years ago by Anonymous.

• A:Answer Now it is available

  Answered 1 year ago by kassalaVerified Purchase

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Q: QuestionI followed all instructions per manual on "Brewing" I get to the point where I touch "Brew off" button and wait..& wait.. 40min.& still NO brewing, dripping, or anything. Not even a sound, the machine does not even warm up. Why? This crap gets returned

Asked 4 years ago by Mike.

• A:Answer Press the Brew/Off button. Blue LED will light up and brewing will begin. To Brew Later a. Push the 1-4 cup button if you are brewing

  Answered 1 year ago by kassalaVerified Purchase

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Q: QuestionWill these ever be back in stock? We purchased one for Christmas that was defective. I would like to give it another try.

Asked 4 years ago by Jeff.

• A:Answer I just returned the one we got at Christmas after 3-4 weeks of use. Too many issues and would suggest to not waste your time with this machine.

  Answered 4 years ago by QualityOverQuantityVerified Purchase

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Q: QuestionI am having trouble with the 1 & 2 cup expresso. The lights continues to flash and I can no longer make an expresso. Please help!

Asked 4 years ago by Stud.

• A:Answer Same problem here. We were able to make espresso for a few weeks, then suddenly nothing but flashing lights. Seems like the pump went out. I've been in contact with Bella support and have a warranty claim in, but it's taking quite a long time. Would love to have a working machine!

  Answered 4 years ago by ghardin

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Q: QuestionThe only way I get the machine to finish a brew using all the water in the reservoir is the 3-bean strength. On either 1 or 2 settings, it “finishes” with water left in the reservoir. Am i missing a step to get a full pot with the 1 or 2 settings?

Asked 4 years ago by Pink6480.

Q: QuestionHow many ounces is it suppose to make of espresso?

Asked 4 years ago by espresso.

• A:Answer Single shot of espresso fills a 1 oz shot glass... a double fills two 1 oz shot glasses.

  Answered 3 years ago by JuniPerezVerified Purchase

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Q: QuestionWill this be in stock again anytime soon?

Asked 4 years ago by Nancy.

• A:Answer Available now

  Answered 1 year ago by kassalaVerified Purchase

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Q: QuestionWill Best Buy be getting in more of this machine??? It's out of stock

Asked 4 years ago by Christine.

• A:Answer Now in stock

  Answered 1 year ago by kassalaVerified Purchase

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Q: QuestionHas anyone experienced leaking water from the main inside tube? Can I tighten it up or is it just defective?

Asked 4 years ago by BkSmilz.

• A:Answer Oh no! We’re so sorry for not replying sooner. This should not be happening. Could you please emails us at [email protected] so we can get a replacement out to you! Thanks! -BELLA Customer Service

  Answered 2 years ago by Bella Customer Service

  
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Q: QuestionCan you adjust the pressure? I know its 19 bars. But I've seen others with an adjustment.

Asked 4 years ago by Jess.

• A:Answer I don’t think.

  Answered 1 year ago by kassalaVerified Purchase

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Q: QuestionCan a mans hand fit into the carafe to wipe it down?

Asked 4 years ago by Ciscoraider.

• A:Answer Yes.

  Answered 4 years ago by Coffeegirl20

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Q: QuestionCan I buy a replace carafe?

Asked 4 years ago by Michel.

• A:Answer Hi there! We’re so sorry for not replying sooner. Unfortunately we do not sell replace carafes, but because we are so delayed we'd like to get you a replacement . Could you please emails us at [email protected] with your model number? Thanks so much! -BELLA Customer Service

  Answered 2 years ago by Bella Customer Service

  
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Q: QuestionCan you fit a travel mug where the coffee carafe goes?

Asked 4 years ago by Jlv.

• A:Answer Maybe a short travel mug not the tall ones

  Answered 4 years ago by SaraVerified Purchase

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Q: QuestionCan this make cold brew?

Asked 4 years ago by MG.

• A:Answer No. But I wouldn’t buy a “cold brew” machine. Bag up coarse ground coffee in a large filter, use cold filtered water, and let it sit in a large pitcher for 20 hours.

  Answered 4 years ago by Coffeegirl20

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Q: Questiondoes this machine have a grinder in the unit?

Asked 4 years ago by jobe.

• A:Answer No, it does not grind coffee. It is a coffee maker/espresso maker/milk frother.

  Answered 4 years ago by ShudadVerified Purchase

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Q: QuestionDoes this machine have a built-in grinder?

Asked 4 years ago by Soheila.

• A:Answer No

  Answered 4 years ago by Coffeegirl20

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Q: QuestionDoes this machine have a grinder?

Asked 4 years ago by Anonymous.

• A:Answer It does not have a grinder. I use the magic bullet, or blender to gri.d the beans.

  Answered 4 years ago by JsccVerified Purchase

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Q: QuestionCan this machine brew coffee and espresso simultaneously?

Asked 4 years ago by MV.

• A:Answer No, it's only one at a time.

  Answered 4 years ago by compobeachgirl

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