“When cleaning the machine with water, I filled the tank and turn the dial to expresso. The water that came out has oil. I’ve tried filling the tank and turning to expresso twice to clean the machine. Why does it still have oil in the water?”
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Hello, thanks for reaching out. Please follow the instructions in the user manual. Instructions are as follows: CARE & CLEANING INSTRUCTIONS CAUTION: NEVER IMMERSE THE ESPRESSO MAKER IN WATER OR ANY OTHER LIQUID. 1. Unplug the Espresso Maker from the electrical outlet and allow to cool completely before cleaning. CAUTION: The Espresso Maker creates hot water and steam under pressure. To avoid burns on fingers or hands, always make sure the POWER light is off. NEVER touch the filter basket holder or steam wand immediately after brewing or steaming. Allow all parts to cool thoroughly before touching. IMPORTANT: The filter basket holder and filter basket should be emptied and rinsed thoroughly with warm water after every use. 2. Grasp the filter basket holder handle firmly and turn clockwise until the handle faces the left, unlocked position. The filter basket holder will drop down and out of the unit. 3. Remove the filter basket and empty the used coffee grounds. 4. If necessary, clean the filter basket with a kitchen brush. A pin may be used to clear clogged holes of either filter basket or the steam wand. Dry thoroughly. 5. Remove the drip plate. Empty water from drip tray. Dry with a clean cloth. 6. Rinse and replace clean drip plate. 7. Wipe the outside of the Espresso Maker and the steam wand with a damp cloth. WARNING: Never use solvents or any detergents that may scratch or damage the surface of the machine. 8. Clean the carafe and carafe lid with warm, soapy water. Handle with extreme care, as glass will become slippery when wet. DESCALING: Minerals and calcium found in hard-water areas can accumulate and affect the operation of your machine. Depending on water conditions and frequency of use, your Espresso Maker should be cleaned with distilled vinegar approximately every 6 months to remove scale. 1. Before cleaning your Espresso Maker, make sure the function knob is in the OFF position and the appliance has been disconnected from the wall outlet. 2. Fill the carafe with 1 part white vinegar to 3 parts cold water. Pour water and vinegar solution into the water reservoir. 3. Securely fasten the water tank safety lid. 4. Attach empty coffee filter basket and holder. 5. Place carafe onto drip plate. 6. Plug the Espresso Maker into 120V AC electrical outlet. 7. Turn function knob to (espresso). In a few minutes, the hot vinegar will start to flow through the coffee basket into the carafe. 8. Place steam jet into a tall glass or mug. Move function knob to (steam) position during the flowing to clean any residue left in the tube from the milk steaming process. 9. Turn function knob back to (espresso), permitting the hot vinegar to continue to flow in the carafe. 10. When the flow has stopped, turn function knob to OFF position and allow to cool completely. Make sure the POWER light is off. Then remove filter basket holder, carafe and rinse with hot water. 11. Repeat above steps using cold water to rinse any residual vinegar. Repeat twice. 12. Unplug the Espresso Maker from the wall outlet. Have a nice day. Te BELLA Team.
Sorry, there was a problem. Please try again later.Have you only ever filled the reservoir with completely clean water?
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