Black Friday is hereShop new DoorbustersShop now

Skip to content
Gift Ideas
45575 Dulles Eastern Plz
Ste 188
Sterling, VA 20166
Open until 9 pm
Find Another Store
Main Content

Questions & Answers

Page Showing 1-17 of 17 questions
  • QuestionDoes this power bank have a quick charge feature?

    • Answer Yes, it has a high powered USB-C port that can quickly charge devices with 20W of power.
    This question and answer was generated by AI based on customer and product data.
  • QuestionAre Best Buy essentials products designed to be budget-friendly?

    • Answer Yes, they are designed to make your life easier at a great price.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the battery chemistry used in this power bank?

    • Answer It uses Lithium-ion polymer battery chemistry.
    This question and answer was generated by AI based on customer and product data.
  • QuestionHow many devices can be charged simultaneously with this power bank?

    • Answer You can charge up to 3 devices simultaneously.
    This question and answer was generated by AI based on customer and product data.
  • QuestionDoes this power bank come with a cable for recharging?

    • Answer Yes, a 1 ft. (.3m) USB-C cable is included for fast power bank recharging.
    This question and answer was generated by AI based on customer and product data.
  • QuestionWhat is the total capacity of this power bank?

    • Answer This power bank has a capacity of 20,000mAh.
    This question and answer was generated by AI based on customer and product data.
  • QuestionCan this power bank be charged using a 220/240 power source?

    Asked by Traveler.

    • Answer Thank you for your inquiry about our 20W 20,000mAh Portable Charger. Yes, our power bank can be charged using a 220/240V power source. It comes with a universal AC adapter that is compatible with various voltage standards, including 220/240V. Simply connect the included AC adapter to the power bank and then plug it into a 220/240V outlet to charge it. If you have any questions or need further assistance, please don't hesitate to reach out. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by BestBuyEssentialsSupport Team

  • Questionworks with latest iphones?

    Asked by dj2025.

    • Answer Yes

      Answered by Oscaravidana

  • QuestionIs this UL listed?

    Asked by NRTL.

    • Answer The Best Buy essentials™ 20W 20,000mAh Portable Charger is TÜV certified, which means it meets internationally recognized safety and quality standards. Patricia | Best Buy Essential Support

      Answered by BestBuyEssentialsSupport Team

  • QuestionIs this TSA compliant?

    Asked by sandy.

    • Answer Yes.

      Answered by LynellaJ

  • QuestionWill it work with IPhone 15 Pro on?

    Asked by joap.

    • Answer Yes

      Answered by Oscaravidana

  • QuestionDoes it charge with 110V?

    Asked by Rafa.

    • Answer The Best Buy essentials™ 20W 20,000mAh Portable Charger does not plug directly into a wall outlet, so it doesn’t use 110V or 220V AC power directly. Instead, it is recharged via a USB-C input using a USB-C cable connected to a USB power adapter. These adapters typically support standard USB input voltages, such as 5V to 9V or higher, depending on the adapter. Therefore, if you use a standard 110V wall outlet with a compatible USB power adapter, the charger will work perfectly fine. Just make sure the adapter provides the required output, usually 5V/2A or higher, for efficient charging. -Ed | Best Buy Essentials Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by BestBuyEssentialsSupport Team

  • QuestionIs this compatible to use for an IPhone 11?

    Asked by Frank.

    • Answer Hi Frank! Yes, the Best Buy essentials™ 20W 20,000mAh Portable Charger is compatible with the iPhone 11. It features a 20W USB-C port and two USB ports (12W total), which can charge multiple devices simultaneously. This charger will efficiently power your iPhone 11, ensuring you stay connected while on the go. |Angelica| Best Buy Essentials Products|

      Answered by BestBuyEssentialsSupport Team

  • QuestionHow long will it take to charge my android phone on 10 %

    Asked by KitchenAid.

    • Answer Thank you for your question. The charging time for your Android phone from 10% using our Best Buy essentials 20W 20,000mAh Portable Charger can vary depending on several factors, including your specific phone model, its battery capacity, and whether it supports fast charging. However, as a general estimate, a phone with a typical battery size (around 4000-5000mAh) could take anywhere from 1 to 2 hours to fully charge from 10% using a 20W power delivery. Since you're starting at 10%, you'll likely see a significant charge within the first hour. Keep in mind that if you are actively using your phone while it's charging, the charging process may take longer. For the fastest charging, it's best to avoid heavy usage during charging. Also, if your phone supports fast charging protocols beyond 20W, it might charge even quicker with a more powerful charger. If you have any other questions or need further assistance, feel free to ask! - Mae | BestBuy Essential Support

      Answered by BestBuyEssentialsSupport Team

  • QuestionI have a brand new charger. After 3 hrs charging it only 2 LED lights are on, 3rd one is blinking & 4th is not lit at all. How do I know when it's fully charged? Or if Its it defective? Or just not charging at all? Product manual Isn't clear at all.

    Asked by TfromSalem.

    • Answer Thank you for reaching out. When the four LED lights are on, it means the charger is fully charged. If the third light is blinking, it indicates that the charger is still working to reach 50-70%. If the fourth LED light is blinking, it means the charger is still working to reach 70-100% battery capacity. I hope this information is helpful. If you have any further questions, please feel free to ask! - Carl | Best Buy Essentials Support

      Answered by BestBuyEssentialsSupport Team

  • QuestionCan samsung s21 phones use this Power bank ?

    Asked by Anonymous.

    • Answer Of course

      Answered by Dallaswildchild

  • QuestionWhat does the button on the side do?

    Asked by Ronnie.

    • Answer Thank you for your question! The button on the side of the Best Buy essentials™ 20W 20,000mAh Portable Charger is used to check the battery level. When you press the button, the LED indicators will light up to show you how much charge is remaining in the power bank. This helps you know when it’s time to recharge the portable charger. If you have any other questions or need further assistance, feel free to reach out. Enjoy the convenience of your new portable charger! - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285

      Answered by BestBuyEssentialsSupport Team