“I never unwound the strings that you pull to take the tv off the mount. They’re tangled up behind the mount and I can’t pull them. Is there any other way to get the tv down?”

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• Yeah get someone to help u and lift it up off the wallmount

  Answered by Meldar 11 months ago

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• Hi BK, Just pull down the unlatch rope from the bracket, tilt the tv forward and remove it. Renee, Insignia Support

  Answered by BestBuyEssentialsSupport Team 2 years ago

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