“The joint where the bracket attaches to the mounting plate has horizontal play, such that the TV is not level at rest. This appears to be because one of the two bolts that keep that joint together is looser than the other. Is this normal?”
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Just pop the little plastic covers off each side and you can tighten the hex bolts up a little and the slant you refer to becomes smooth but tight and will stay where you adjust it to.
Sorry, there was a problem. Please try again later.Thank you for your inquiry. It's not normal for the joint where the bracket attaches to the mounting plate to have horizontal play. This issue could be due to one of the bolts being looser than the other, as you mentioned. Here are a few steps you can take to address this: 1. Check the Tightness: Ensure both bolts are tightened equally. Use the appropriate tools to secure them properly. 2. Inspect for Damage: Look for any signs of wear or damage on the bolts or the mounting plate. If any parts are damaged, they may need to be replaced. If the problem persists after these steps, it might be best to contact our Best Buy Essentials customer support team (1-866-597-8427) for further assistance. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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