“nice for the price. everything works except I cannot turn on sound . videos show sound is on but no sound. Is it the blue tooth not working; keyboard or ? all I see on keyboard is mute button no turn off for mute.”
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Thank you for your feedback, and I’m sorry to hear about the sound issue you’re experiencing with our Full-size Wireless Membrane Keyboard and Mouse Bundle. Here are a few steps you can try to troubleshoot the problem: 1. Check the Mute Button: Ensure that the mute button on the keyboard is not activated. Sometimes, pressing it again can toggle the sound back on. 2. Bluetooth Connection: Verify that the Bluetooth connection is stable. Try reconnecting the keyboard and mouse to your device. 3. Sound Settings: Check your computer’s sound settings to ensure the correct output device is selected. Sometimes, the default output device might change. 4. Driver Updates: Make sure your computer’s audio drivers are up to date. Outdated drivers can sometimes cause sound issues. 5. Test with Another Device: If possible, test the keyboard and mouse with another device to see if the issue persists. This can help determine if the problem is with the keyboard or the computer. If these steps don’t resolve the issue, please reach out to our Best Buy essentials customer support team (1-866-597-8427) for further assistance. We’re here to help and want to ensure you have a fully functional setup. Thank you for bringing this to our attention. - Mae | BestBuy Essential Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
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