We bought a TV from the best buy store a week ago, but did not buy the total membership when offered at the time of purchase. If I buy it today, would techs come and install the TV we bought? If they do, do they also install other old TVs in the house? null

Question

558shopper · Accepted Answer

Old tv install schedule appointment

Samuel · Answer

Well I just talked to the customer support chat and I have the highest tier membership and I was about to purchase the U7k 75 inch and they told me today that free installation on TVs is not included. So maybe I go someone who didn’t know what they were talking about idk. But it seems like it’s no longer covered.

Answered by Samuel 2 years ago

FernandoR · Answer

Hey there,

Yes, if you buy a Totaltech Membership today, Geek Squad techs can come and install the TV you bought a week ago, as well as any other old TVs in your house.

The membership covers the installation of up to two TVs per year, regardless of when you bought them. So, even though you bought your TV a week ago, you're still eligible for free installation.

To schedule a TV installation, simply contact Best Buy customer support or schedule it online. When you schedule the installation, be sure to have the following information ready:

The size and weight of your TVs
The type of wall that your TVs will be mounted on
The desired location for the TV mounts
Any special requirements you have
A Geek Squad technician will come to your home or office to install the TV mounts and hang your TVs. They will also make sure that the TV mounts are properly secured to the wall and that the TVs are level.

I hope this helps! Let me know if you have any other questions.

Cheers! ;)

FernandoR · Answer

Hi RS,

Yes, if you buy a Best Buy Total Membership today, techs will come and install the TV you bought a week ago.

To schedule a TV installation, you can call Best Buy at 1-888-BEST BUY (1-888-237-8289) or chat with a customer service representative on the Best Buy website.

When you schedule the installation, be sure to have the following information ready:

Your Best Buy Total Membership number
The make, model, and size of your TV(s)
The location where you want the TV(s) to be installed
Any special instructions you have for the technicians
The technicians will arrive at your home during the scheduled time window and install your TV according to your instructions. They will also clean up any mess they make and answer any questions you have.

Please note that there may be an additional charge for installing TVs that are larger than 75 inches or that require special mounting hardware.

I hope this helps!

“We bought a TV from the best buy store a week ago, but did not buy the total membership when offered at the time of purchase. If I buy it today, would techs come and install the TV we bought? If they do, do they also install other old TVs in the house?”

1-4 of 4 Answers