“I have had Geek Squad service and paid $79.99 every year since 2015. We were promised if we stayed, we would be grandfathered in at that price every year. You kept your word until this year and now Best Buy wants to kick it up to $199. Any help here?”
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I am not at all happy with Geek Squad. No longer have a plan that isn't very expensive. I don't need any of the options they make me purchase. All I need is a plan that will have Webroot and a few tune ups in a year. To me it's simply outrageous for them to just drop a plan that doesn't let me decide what I want to cover. You try to get answers to questions about their plan and you are on hold for sometimes 30 minutes or they never answer and I get frustrated holding so long. You have to wait over a week just to get an appt. to drop a gps in for map updates!!!! And it was on a Sat. late afternoon or wait longer for an appt.
Sorry, there was a problem. Please try again later.Thank you for your loyalty Lauren, we really appreciate it. Last October we converted all of our Geek Squad Tech Support plans into our current Best Buy Totaltech plans. We sent out email notifications last year explaining these changes. The cost increased because Best Buy Totaltech offers so much more than Geek Squad Tech Support like you have had since 2015. We invite you to visit www.bestbuy.com/Totaltech so can view all of the awesome benefits of Best Buy Totaltech as well as how it can save you money. Thank you.
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