Questions & Answers

Q: QuestionAre the Geek Squad plans no longer available? Do you have to buy the $199 membership in order to get the tech support or is it available as a seperate service? thanks much, Linda

Asked 2 years ago by Linda.

• A:Answer The old geek squad support plan has been replaced with total tech support. Does not even slightly compare to the service we used to receive! I recommended the old geek squad support to anyone I knew. They were so helpful, easy to deal with, easy to get a hold of! This new total tech support system is an absolute joke! The agents on the phone are rude, unhelpful, basically useless. The only thing they know how to do is repeat the questions you asked three and four times. I know a question I asked, I don’t need you to repeat it three times! save your money. If you have a problem with a computer, take it into the store and deal with the employees there rather than someone in the Philippines, who could care less about you.

  Answered 2 years ago by Unappreciated

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Q: QuestionWhy would Best Buy use this service to lock products behind $200 paywall and ignore their Best Buy elite customers?

Asked 4 years ago by Ender78.

• A:Answer Profits, Best Buy executives caught on to the number of consumers paying over retail price from various shopping outlets. Do you know how many customers of Best Buy will purchase thinking that the "Best Buy Totaltech" will solidify their chance of purchasing a next gen video gaming system?... It's not about combating bots but just to maximize profits... As consumers we do have the purchasing power to say enough is enough by not buying into this madness but we all must be behind the cause.

  Answered 4 years ago by smart84gadget74

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Q: QuestionDoes this cover major repairs on major appliances for 2 years? For example, if the computer module on a kitchenaid true convection wall oven microwave combo went bad, would this "total protection" protect me from any associated costs for this?

Asked 3 years ago by Hammer4589.

• A:Answer Read the fine print. there is a fee associated with every claim so it it’s not cost free. Also if replacement parts or recondition parts are not available they’ll give you some prorate amount for new unit.

  Answered 3 years ago by SupertechVerified Purchase

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Q: QuestionIf I join the membership do you come to my home to fix a microwave & set up a smart tv? We are elderly & can't bring items to store.

Asked 3 years ago by Twink.

• A:Answer Yes, the Total Tech Support Membership will set up your microwave and set-up your smart television. They are outstanding. Please contact the store to schedule an appointment. I am elderly as well with an elderly mother.

  Answered 3 years ago by daughter

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Q: QuestionDoes total tech cover items not purchased at Best Buy? Eg laptop or other appliances?

Asked 3 years ago by Sassylass22.

• A:Answer Does BestBuy Total Tech Membership cover repairs for appliances not purchased from BestBuy?

  Answered 2 years ago by Chuck

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Q: QuestionIf I purchase the $199 Geek Squad membership, can a family member use it to have a new tv mounted if they purchased the tv from Best Buy?

Asked 2 years ago by Benson.

• A:Answer Hi, A family member can use your Best Buy Totaltech Yearly Membership to have a new TV mounted if they purchased the TV from Best Buy. THE MEMBERSHIP COVERS ALL MEMBERS OF THE HOUSEHOLD LIVING AT THE MEMBER'S PRIMARY HOME ADDRESS, regardless of who purchased the TV. I hope this helps!

  Answered 2 years ago by FernandoR

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Q: QuestionI have Total Tech already. Do I need to purchase Geek Squad protection for a new computer, too?

Asked 4 years ago by dragonkitty66.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer No total tech is all you need

  Answered 4 years ago by FOXY

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Q: QuestionIf I had purchased an item (TV or computer) from Best Buy prior to getting totaltech, will my Totaltech cover repair to that item?

Asked 3 years ago by Jacki5r.

• A:Answer No "Unfortunately, Total tech plan only covers the products purchased with Total tech plan or while the plan is active on your account."

  Answered 3 years ago by lfbs

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Q: QuestionDoes this protection include Webroot antivirus software in the price?

Asked 3 years ago by eric.

• A:Answer Antivirus is not included for free with the new version of BestBuy's Total Tech program.

  Answered 3 years ago by DingDingDing

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Q: QuestionIs there a charge for home visits by the Geek Squad?

Asked 1 year ago by Marnie.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer How much is it to come out to my home to put my printer back online and hook it up to my phone so. Engineer hired

  Answered 2 months ago by Anonymous

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Q: QuestionI am buying a Stove top for which it says installation not available in your area. Will Totaltech cover the installation and haul away of. the old stove.

Asked 3 years ago by MB.

• A:Answer They will not and they will reschedule your appointment over and over and over and over until you give up

  Answered 2 years ago by JoseCVerified Purchase

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Q: QuestionIf I buy total tech will that cover oled burn in? also as my subscription renews will the warranty on the tv renew also or is it just for two year coverage?

Asked 3 years ago by Clipse.

• A:Answer Yes to both questions.

  Answered 3 years ago by MichaelK13Verified Purchase

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Q: QuestioniS THERE ANY PRICE PROTECTION? iF i BUY A WASHER TODAY FOR $1000 AND IT GOES ON SALE IN A MONTH FIOR $750, CAN i HAVE THE DIFFERENCE REFUNDED? Sorry about the CAPS

Asked 3 years ago by Joey.

• A:Answer I tried to get price matching guarantee for my laptop that I purchased at Best buy and it was impossible. I tried on several occasions and they kept telling me it was in progress even though I never got the money back. I then eventually just gave up because it was so frustrating. I never received the price match guarantee, don't depend on this.

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionDo you mount T.V's with this membership at no cost?

Asked 3 years ago by CharlieB.

• A:Answer No they do not also even with their total tech $175 a year they charge you $50 to come out to your house .. read all of pamphlet before you purchase they told me I it covers all so not the truth!!!

  Answered 3 years ago by Singlemom

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Q: QuestionDoes the Totaltech yearly membership include Webroot?

Asked 3 years ago by Gazebogirl.

• A:Answer I purchased total tech on February 2022. Was never told it didn't cover Webroot.

  Answered 3 years ago by Anonymous

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Q: QuestionIf I purchase the Totaltech membership and a security camera system together, will you install the security camera system? Run the wires and get it all set up for me?

Asked 3 years ago by Deansgt.

• A:Answer Hi, Best Buy Totaltech members can get security camera installation services for free. This includes running the wires and getting the system all set up. According to the Best Buy website, Totaltech members get the following services for free: Security camera installation: Our Geek Squad experts will install your security camera system, run the wires, and get it all set up for you. TV mounting: We'll mount your TV to the wall, connect your surround-sound speakers and video devices, and connect everything to your Wi-Fi. Home Wi-Fi setup: We'll help you set up your home Wi-Fi network and optimize your signal for the best performance. Unlimited Geek Squad support: You'll get unlimited 24/7 support from Geek Squad experts for all your tech needs. To get your security camera system installed, you can schedule an appointment online or in-store. You will need to provide the Geek Squad with the make and model of your security camera system, as well as the desired installation locations. Here are some additional details about the Best Buy Totaltech security camera installation service: The service includes up to 8 cameras. The service includes running wires through walls and attics. The service includes mounting cameras to walls and ceilings. The service includes connecting cameras to your Wi-Fi network. The service includes configuring cameras for remote viewing. Please note that the Best Buy Totaltech security camera installation service does not include the cost of the security camera system itself. I hope this info helps!

  Answered 2 years ago by FernandoR

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Q: QuestionWhat is I buy a television and for whatever reason it can not be repaired? Do I get a new one or what happens?

Asked 2 years ago by Zeus.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hey there, If you buy a television with Totaltech and it can't be repaired, you will get a new one. This is because Totaltech includes up to two years of product protection on most new Best Buy purchases. If your television breaks within two years of purchase, you can take it to any Best Buy store or call Geek Squad to schedule an in-home repair. If the television can't be repaired, Geek Squad will replace it with a new one of the same or equal value. Here are some THINGS TO KEEP IN MIND about Totaltech product protection: It covers most new Best Buy purchases, including televisions. It lasts for up to two years from the date of purchase. It covers accidental and non-accidental damage. There is no deductible. If you have any questions about Totaltech product protection, please contact Best Buy customer service. I hope this info helps!

  Answered 2 years ago by FernandoRVerified Purchase

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Q: QuestionDoes this cover Apple products?

Asked 4 years ago by Niki.

• A:Answer Yes, TotalTech covers a 24 month protection plan for Apple products

  Answered 4 years ago by Anonymous

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Q: QuestionDoes my Totaltech membership include Webroot Secure Anywhere cover my cell phones?

Asked 3 years ago by Anonymous.

• A:Answer Hi, I called Best Buy customer service to confirm, and they told me that Webroot Secure Anywhere is not included in Totaltech membership. If you are a Totaltech member and need internet security software for your cell phones, you will need to purchase it separately. I hope this helps!

  Answered 2 years ago by FernandoR

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