Questions & Answers

Q: QuestionWhat cost to mount 55 in tv

Asked 5 months ago by PortableHD.

• A:Answer If you recently purchased this tv with a membership, that fee should be listed on your receipt.

  Answered 5 months ago by BecksterVerified Purchase

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Q: QuestionIf I bought a laptop at Best buy over a year ago.and and the monator is fluttering.i have the $179 coverage.will I get a discount on repair?

Asked 5 months ago by Nick.

• A:Answer I do not know. You should consider calling the Geek Squad and asking that question to them.

  Answered 5 months ago by BecksterVerified Purchase

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Q: QuestionHi I purchased a Samsung Flip 5 last year and the screen needed to be replaced. With a Total Membership with warranty my phone should be replaced with a NEW one. When I went to replace the screen, they ordered me a REFURBISHED PHONE. Is this correct?

Asked 5 months ago by Poeticmentor.

• A:Answer Except this is not of equal value. and no one wants a refurbished phone that is damaged! I would have never paid for a warranty if this was the case! Misleading customers about new replacements for damaged items especially phones is mis advertisement.

  Answered 5 months ago by Amazing

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Q: QuestionMembership was cancelled due to credit card issue and didn't know,can I reinstate the membership?

Asked 5 months ago by Rm.

• A:Answer I think you can re-instate your membership. You would have to make sure to pay the membership fee.

  Answered 5 months ago by BecksterVerified Purchase

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Q: QuestionDoes this plan cover cell phone batteries?

Asked 5 months ago by Tom.

• A:Answer It cover the cell phone

  Answered 4 months ago by SandraL

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Q: QuestionWhat tech services are included free with my best buy total?

Asked 5 months ago by Askance.

• A:Answer Apparently not all services are covered even though it is called TOTAL. They wouldn't even replace a laptop fan that another repairer did in 30 minutes. I'm using that laptop months later right now to provide you with a suggestion to avoid Worst Buy.

  Answered 4 months ago by MarcieVerified Purchase

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Q: Questionis item below covered under total membership? Greenworks - 80 Volt 21-Inch Self-Propelled Lawn Mower (1 x 4.0Ah Battery and 1 x Charger) - Green Model: 2544802/MO80L413 SKU: 6525831 thanks

Asked 5 months ago by Gerard.

• A:Answer i am not sure I think so but you can always chat with an agent just to double chec

  Answered 4 months ago by SandraL

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Q: QuestionHow do I verify total tech membership?

Asked 5 months ago by Ck.

• A:Answer I think you can ask customer service and they will ask some security questions. I myself don't remember my mem. no. mention you have a total tech membership when you buy a device

  Answered 4 months ago by Tototo88

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Q: QuestionCan I add total care to a laptop received as a gift

Asked 5 months ago by Grandma.

• A:Answer Hello and thanks for reaching out with this question. We understand wanting to add the protection included with your My Best Buy Total™ membership to an item received as a gift. Typically, purchases must be made on your My Best Buy Total™ account to receive protection plan benefits, but the item can still receive tech support as part of your membership. Depending on when the item was originally purchased, additional options may be available. We recommend visiting a Best Buy store or reaching out to our support teams on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy question. Our support team would love the opportunity to learn more and assist!

  Answered 5 months ago by Memberships Expert Team

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Q: QuestionWith my totaltech membership. Is there a charge for an in-home appointment.?

Asked 5 months ago by JimmyD.

• A:Answer No there isn't a charge

  Answered 4 months ago by SandraL

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Q: QuestionI'm very unhappy with my total tech service. I regret taking my computer there. it is worse now, and they told me i needed a new hard drive, Which I didn't. Got my computer back and I can't even get it to work right. This plan is a waste of my time.

Asked 5 months ago by Jaceo.

• A:Answer My experience has been just the opposite. Specifically when dealing on line. The agents fixed some issues and did a clean up for faster speed. I use them on a quarterly basis and have never been disappointed!

  Answered 5 months ago by Smarttelevisionbuy

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Q: QuestionMy AirPods are messing up, will this plan take care of that?

Asked 5 months ago by Lisa.

• A:Answer Absolutely. If when you purchased you had an active membership then yes the will most likely replace them. Small chance of having them repaired

  Answered 5 months ago by Vassilis7Verified Purchase

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Q: QuestionDoes Total Tech cover someone from Best Buy cleaning my keyboard? I’ve tried an electronics duster but my D key on my keyboard still isn't fully working.

Asked 5 months ago by Karla.

• A:Answer yes make an appointment or just walk in

  Answered 4 months ago by SandraL

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Q: QuestionHow to cancel

Asked 5 months ago by Ficarta.

• A:Answer I found out that it is easy to cancel, because I had to cancel my contract for failure to honor the apparently NOT REALLY TOTAL contract. The GEEKS are also FRAUDS. They refused to replace my laptop fan that another repair store did in 30 minutes right in front of me while I waited. YES it was a delicate operatioin that had to be performed carefully, but that's why I originally signed up for TOTAL with the GEEKs. I thought they were experts instead of very young inexperienced kids managed by incompetent leadership.

  Answered 4 months ago by MarcieVerified Purchase

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Q: QuestionDoes My Best Buy Total offer the free haul away for washer and dryer?

Asked 5 months ago by Robert.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Membership

• A:Answer I have not used the haul away for any appliance. Please check with someone that will have the right answers you can chat with the Geek Squad member from your computer

  Answered 4 months ago by SandraL

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Q: QuestionI heard If i get the total buy membership for the year at $180 i can bring my pc with new parts and get it installed for free is this true ?

Asked 5 months ago by Anonymous.

• A:Answer Yes you can. I have this information first hand because I have found it to be a money saver in the long run.

  Answered 5 months ago by PercyCVerified Purchase

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Q: QuestionI thought my membership entitled me to free installation of things like stove and over the range microwaves. And free removal of old appliances. Does this no longer happen?

Asked 5 months ago by LouD.

• A:Answer Far as I know no. When you purchase the item it asks if you want it installed and old one removed. You pay extra for that. Total tech covers repairs.

  Answered 5 months ago by Anonymous

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Q: Questiondoes total tech cover everything my Samsung phone, watch and tablet?

Asked 5 months ago by Lindy.

• A:Answer I wouldn't trust them to wipe my tush.

  Answered 4 months ago by MarcieVerified Purchase

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Q: QuestionI have total tech support. How do I get my antivirus software?

Asked 6 months ago by Anonymous.

• A:Answer Subscription.

  Answered 5 months ago by PercyC

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