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  • Front. Best Buy Totaltech™ - Best Buy Totaltech™ Yearly Subscription.

Best Buy Totaltech™ - Yearly Subscription

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5791821
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  • QuestionI thought total tech coverage was fir two years? Why am I being billed again this year?

    Asked by Anonymous.

    • Answer Hey there fellow member, I understand your confusion. Totaltech is a yearly membership, so you should only be billed once per year. However, there are a few possible reasons why you might be billed again this year: Your membership may have auto-renewed. Totaltech automatically renews each year unless you cancel before your renewal date. You may have made a purchase that is not covered by Totaltech. Not all products are covered by Totaltech, such as used products and products purchased from other retailers. You may have been charged for an additional service. Totaltech also offers other services, such as in-home installation and Geek Squad appointments. If you purchased one of these services, you may have been charged separately. If you're not sure why you were billed again, you can contact Best Buy customer service for assistance. They can review your account and help you determine the cause of the charge. Here are some tips to avoid being billed for Totaltech again: Make sure to cancel your membership before your renewal date if you no longer want it. Review the terms and conditions of Totaltech carefully before making a purchase to make sure that the product you're buying is covered. Be aware of any additional services that you may be charged for, such as in-home installation and Geek Squad appointments. I hope this info helps to clear up your thoughts!

      Answered by FernandoR

  • QuestionIs Webroot included in my total teck support for $199.99? i was told it was.

    Asked by rosie.

    • Answer Hello Rosie and thank you for your question! Webroot is not included in Best Buy Totaltech. If you purchase a new computer you will be given a free 6 month subscription to Webroot however. If you have any questions at all please give us a call 1-888-237-8289 and we will be happy to assist. That line is available 24/7/365!

      Answered by Memberships Expert Team

  • QuestionWhen making an appointment in store for laptop support (laptop won't start up) . It is diagnosed while you wait? with a possible fix at that time? or is the laptop left in store?

    Asked by JustJoe.

    • Answer Geek Squad in store appointments have a 20 minute allotted timeframe. Typically for more complex issues they will need to check in the device to run full diagnostics and then repair what they find. These diagnostics can take several hours by themselves. If the issue is something that they can quickly see and repair, they may be able to do it within that 20 minute timeframe. For the issue you mentioned with your laptop not turning on, this would likely need to be checked in and possibly sent to our service center for complex hardware repairs depending on what they find.

      Answered by Memberships Expert Team

  • QuestionI haven't yet placed the order. Does the Totaltech Plan include the mount or do I have to buy extra?

    Asked by Beegee.

    • Answer Hi, this is a great question! When purchasing a TV from Best Buy free standard installation is included. Wall mountings fall under this standard install but the hardware is not provided. We recommend purchasing a mount prior to the service date so all items are ready to go when the installation happens. For a full list of benefits check out www.bestbuy.com/Totaltech , we look forward to getting your TV installed for you!

      Answered by Memberships Expert Team

  • QuestionDoes total tech cover any electronics and Audio/Video devices repairs, even when they were not bought from Best Buy and I don't have the receipts anymore? Would a tech come to my house to check on my speakers? Do I have to pay additional for repair?

    Asked by LordKur.

    • Answer Best Buy Protection plans are valid for purchases made while your Best Buy Total Tech membership is active. It will not cover repairs to purchases for items made outside of Best Buy, however it will provide a 20% discount on labor for repairs. You can still take advantage of the full range of 24/7/365 Geek Support services on any of your tech, no matter when or where it was purchased. For more information on Best Buy Total Tech and covered services, please visit https://www.bestbuy.com/site/totaltech/geek-squad-member-benefit/pcmcat1608643408172.c?id=pcmcat1608643408172 If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)

      Answered by Memberships Expert Team

  • QuestionWhat does total tech plan cover?

    Asked by Alan.

    This question was asked about the related product: My Best Buy Total™ - Yearly Membership

    • Answer Hello, Alan! Your My Best Buy Total™ membership provides you with lots of benefits and savings. These include 24/7 support, member pricing, discounts on repairs and advanced services, up to two years of product protection, an extended return/exchange window on most products, and more! For more information and support, call (888) BEST-BUY or (888) 237-8289 to talk with a My Best Buy Total™ Expert or visit https://www.bestbuy.com/memberships to chat online. You can also contact Best Buy on Facebook (facebook.com/BestBuy), Twitter/X (@BestBuySupport), or Instagram (@BestBuy) and mention this is in regards to your My Best Buy review.

      Answered by Memberships Expert Team

  • Questiondoes best buy total cover my washer and dryer

    Asked by total.

    This question was asked about the related product: My Best Buy Total™ - Yearly Membership

    • Answer Omg. Please read this. It will not. That’s NOT cover you. I spent hours on with them today to get nowhere and ultimately they will charge you to come and diagnose your washer and dryer. Claiming that the repair will be cover once they do. Which is also untrue. Then. If you give up like I did and pay for the call. You will realize that you aren’t even on with someone who can really schedule you. They will tell you someone “should call you within 48 hrs” to see if they can get you onto a schedule with a third party. If you’ve ever been down this road before you know where it’s headed. Save your money and use it when the machine breaks to pay a repair man. Stop giving it to these companies.

      Answered by Robert

  • QuestionWhen did Best Buy start charging for memberships/renewals??

    Asked by Megan.

    This question was asked about the related product: My Best Buy Total™ - Yearly Membership

    • Answer You do not have to renew and if you can get other coverage on your product I would. This service is not worth the paper it is written on. You have a deductible even though you paid alot of money for the service and they out source the work when possible. and there are many delays and no one can tell you anything about your product.

      Answered by StephaniejS

  • QuestionDoes total tech cover family

    Asked by Marty.

    This question was asked about the related product: My Best Buy Total™ - Yearly Membership

    • Answer According to the My Best Buy Terms & Conditions, "We will provide the Membership services, special pricing, promotional offers and other benefits (collectively “Membership Benefits”) to the person who is identified as the member of My Best Buy Total™ (“Member”, “you” or “your”) and the Member’s family living at the Member’s primary home address..." So as long as they live in the same household as the member listed on the account, then yes, it does cover family members.

      Answered by Memberships Expert Team

  • QuestionDoes “My Best Buy Total” include installation fee for appliances?

    Asked by Mdcrl.

    This question was asked about the related product: My Best Buy Total™ - Yearly Membership

    • Answer My Best Buy Total does not include free installation for appliances, but sometimes different appliances have free installation promotions going on. When adding an appliance to your cart on BestBuy.com will tell you the price of any installation services we would offer for that particular appliance.

      Answered by Memberships Expert Team

  • QuestionDoes the total tech cover the quest 3 if I buy it from best buy

    Asked by Dan.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

    • Answer Probably not. I bought a GPU from them, thinking it was covered, but it wasn't. Just get it from Amazon. Avoid Best Buy.

      Answered by AndrewsG

  • QuestionDoes the total tech plan cover dyson hair tools such as airwarp and hair dryer? If so, what type of coverage is offered?

    Asked by Mon.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

    • Answer Hi Mon, Yes, the Totaltech Subscription covers Dyson hair tools such as the Airwrap and hair dryer. The coverage includes: Up to 24 months of extended product protection against mechanical and electrical failures, as well as accidental damage. Free Geek Squad support for your Dyson hair tool, including in-store, in-home, and remote support. Free standard shipping on all Dyson hair tool purchases. An extended 60-day return and exchange window on all Dyson hair tools. To file a claim on your Dyson hair tool, you can contact Geek Squad support at 1-888-BEST-BUY (1-888-237-8289) or visit any Best Buy store. You will need to provide your Best Buy Totaltech membership number and a receipt for your Dyson hair tool purchase. Here are some things to keep in mind about the coverage in your particular case: The coverage is only valid for Dyson hair tools that are purchased from Best Buy. The coverage does not cover normal wear and tear, or damage caused by misuse or abuse. There is a service fee associated with each claim. The fee is based on the price of the Dyson hair tool at the time of purchase. I hope this helps!

      Answered by FernandoR

  • QuestionIf i purchase a home personal camera system will either geek squad or total tech install?

    Asked by gracie.

    This question was asked about the related product: My Best Buy Total™ - Yearly Membership

    • Answer Yo! Yes, both Geek Squad and Total Tech can install home personal camera systems. Geek Squad offers a variety of installation services, including: Standard installation: This includes mounting the cameras and connecting them to your network. Advanced installation: This includes more complex tasks, such as running wires and drilling holes. Custom installation: This includes creating a personalized security system that meets your specific needs. Total Tech members can get a discount on Geek Squad installation services. They also get free standard installation for select home security products. To schedule a home personal camera system installation, you can either contact Best Buy customer support or schedule it online. I hope this helps! Let me know if you have any other questions. :)

      Answered by FernandoR

  • QuestionYou pay USD 199/ YEAR. You get the coverage for 2 years You choose to cancel next yr. Coverage is not available anymore as service not active ( or you pay USD 400 for two years for coverage and then pay fee too ?) How is this a product worthwhile

    Asked by 4real.

    • Answer You pay 199/year and it covers delivery and install on everything you buy that year + a warranty. I had a refrigerator delivered and installed and it would have cost me that much for just the delivery and install on this one item. A couple of months later I bought an 86" tv and the delivery and install was free. This works on a lot of stuff that Best Buy offers. For me it was worth it. There is also a 60 day return window I believe. The warranty is only good for two years, after that I will cancel the total tech membership.

      Answered by Spree

  • QuestionWill Totaltech hang and install all my televisions, even ones not purchased at Best buy?

    Asked by Anonymous.

    • Answer Hi, According to the Best Buy website, Totaltech Yearly Membership includes free standard installation and delivery on most ranges, including those not purchased at Best Buy. However, there are a few exceptions: Advanced installations: This includes mounting your TV to a brick or concrete wall, or installing it in a custom location. Advanced installations are available for a fee, and Totaltech members receive a 20% discount. Commercial installations: Totaltech does not cover commercial installations. TVs that are not compatible with Geek Squad installation: Some TVs are too large or heavy for Geek Squad to install safely. If you are unsure whether your TV is compatible, you can contact Geek Squad for assistance. To schedule an installation for a TV that was not purchased at Best Buy, you can contact Geek Squad at 1-888-BEST-BUY (1-888-237-8289) or visit a Best Buy store. I hope this info helps!

      Answered by FernandoR

  • QuestionTo qualify for the protection plan or free AppleCare+, do the orders have to be shipped to a same address and name?

    Asked by jllll.

    • Answer Hi, According to the Best Buy website, you do not need to ship the orders to the same address and name to qualify for the protection plan or free AppleCare+ with a My Best Buy Total™ membership. As long as the product is new and purchased from Best Buy, it will be covered by the protection plan, regardless of who the product is shipped to. Here is a quote from the Best Buy Totaltech™ Yearly Membership FAQs: Does the product protection that comes with a My Best Buy Total™ membership apply to products I give as gifts? Yes. When you make a purchase that's covered by the protection plan with your membership, you'll receive an email confirming your protection plan coverage. The protection plan will remain in your name, but it will cover the product regardless of who the product is shipped to. This means that you can purchase a My Best Buy Total™ membership and then purchase products for friends and family members, and those products will be covered by the protection plan, even if they are shipped to the recipient's address. I hope this info helps!

      Answered by FernandoR

  • QuestionDoes the Totaltech TV installation include wall mounting?

    Asked by Ivan.

    • Answer Bestbuy Totaltech does include us coming out to setup, mount, and install your new TV purchases made with us. You will have to also purchase a mount as well as the service does not include the part, just the labor. As a reminder, make sure that the service is added on at the time of purchase to make sure the labor is discounted properly. You can find more information on this as well as other benefits by visiting www.BestBuy.com/Totaltech.

      Answered by Memberships Expert Team

  • QuestionWill Total Tech cover the repair of two TV's, as in I do not need to pay any additional out of pocket cost since I am enrolled in Total Tech?

    Asked by MissGreenMinusTheEnvy.

    • Answer That is a great question MissGreenMinusTheEnvy. With Best Buy Totaltech, you'll get up to 24 months of product protection on most purchases you make at Best Buy while your membership is active. During your coverage period, if one of those products has a covered mechanical failure, Best Buy will provide you with a repair, replacement or store credit. If your TV's were not purchased from Best Buy, or outside of the manufacturers warranty, then you could save 20% on the labor to repair your TV's. Learn more what Best Buy Totaltech offers by visiting www.bestbuy.com/Totaltech

      Answered by Memberships Expert Team

  • Questionif i buy 2 tvs do i have to buy total tech 2 times or just 1 time?

    Asked by oldwoman.

    • Answer That is a great question. Best Buy Totaltech is a household membership that can be used at one residential address. If you are planning on getting both TV's delivered, and installed at the same address associated with your membership, then you only need one Best Buy Totaltech membership. If you need the 2 TV's delivered, and installed at 2 different addresses, then you will need a Best Buy Totaltech membership for each address. You can view all the details about Totaltech at www.bestbuy.com/Totaltech

      Answered by Memberships Expert Team

  • QuestionIt says no delivery if I buy open box 75 inch LED TV. I have total tech. Can I have the open box delivered with total tech

    Asked by TV.

    This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

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