Questions & Answers

Q: QuestionIt says no delivery if I buy open box 75 inch LED TV. I have total tech. Can I have the open box delivered with total tech

Asked 3 years ago by TV.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer Yes

  Answered 3 years ago by Rywillia91

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Q: QuestionIf I buy appliances for my son for his house in one city, then buy TV’s for my house in a different city, would both installations and coverage be included under the 1 membership since I bought all of it?

Asked 3 years ago by Slime.

• A:Answer Great question! Your Best Buy Totaltech will only cover services for the primary address the membership is registered to. If you would like to take advantage of Best Buy Totaltech at other homes a separate membership would need to be purchased for those locations. This information is detailed in the full T&Cs for Best Buy Totaltech which can be found here: http://storage.bestbuy.com/geeksquad/terms/bestbuy_totaltech/bby_totaltech_current_english.pdf If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289)

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionI understand TV mounting is included with this, and I've read (and heard) that cord concealment in wall is also available at an extra cost. How much is the extra cost?

Asked 3 years ago by Griff.

• A:Answer That is a great question Griff! We would suggest an in-home consultation to discuss which cord(s) you would like concealed, since the cord(s) will need to be rated for in-wall use. The in-home consultation is a free service that can be scheduled for you by calling us at 1-888-237-8289 that's 1-888-BESTBUY or you can schedule this online at https://www.bestbuy.com/services/in-home-advisor/scheduling/location. We look forward to hearing from you!

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionI intend to order total tech membership, a cooktop, a wall oven and OTR hood in one order. When your team arrive to install the new items, will they uninstall and remove the old items , install the new items and haul away the old items free of charge ??

Asked 3 years ago by balu.

• A:Answer Hi, Balu! Thanks for considering Best Buy for your appliance purchase. Yes, in general, the services you describe are included for free for Totaltech members when scheduled in conjunction with the corresponding appliance purchase. Some appliance installation services are considered "complex" and only qualify for a 20% discount, but I'm not seeing any of those on the scenario you outlined. Check with your in-store associate when you get ready to buy just to be sure. Also, I checked the regular retail price of the services you mention for non-members, and that would come to around $700, so it completely makes sense to purchase a Totaltech membership during your upcoming transaction to get those services free. Enjoy the new kitchen!

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionIf I buy a washer and dryer and total tech membership. Can they help me move the old dryer and washer to our garage?

Asked 3 years ago by Liza.

• A:Answer Hello Liza! Yes, Totaltech does offer appliance relocation services for free with the membership when you have new appliances installed with us. Just make sure you let us know you'd like that done so we can add the service on at the time of purchase. You can review more of the benefits at www.BestBuy.com/Totaltech to see everything that comes with the membership.

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionI want to mount a 65" TV AND HAVE YOU SET IT UP. What is the mounting charge? The walls are cement I believe.

Asked 3 years ago by Lynda.

• A:Answer When mounting over a fireplace into rock, or even into a cement wall, we’d like to perform a free in-home consultation before work is completed, as each job with this type of work can be unique. Please give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) so we can set that up for you. If you are purchasing the TV and mounting hardware with Best Buy, installation is included for you under your membership. If you already own the TV, or have already purchased it elsewhere, mounting to cement, which is an advanced service, is $349.99 and you would get 20% off with your Best Buy Total Tech membership.

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionI need to know if "totaltech support" is available where my elderly mother lives (an hour drive from a Best Buy store in CT) and if there are limitations to the number of calls she can make for tech support.

Asked 3 years ago by busynurse.

• A:Answer Great question! We offer 24/7/365 assistance over the phone and remotely online. There is an unlimited number to the services that can be used under the membership. If she needs a service like an appliance install that we cannot perform over the phone or online we can also go out to her location for repairs. If she lives further than 50 miles from the store there could be additional charges involved for that. If you call us at 1-888-237-8289 we can verify the exact address and if that would be applicable to her location. For a full list of services offered under the plan I recommend checking out www.bestbuy.com/Totaltech . We look forward to hearing from you!

  Answered 3 years ago by Memberships Expert Team

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Q: Questioncan totaltech help me print from my tablet? or help me sign in to my email on laptop?

Asked 3 years ago by shep.

• A:Answer Absolutely! Our Geek Squad Agents can assist you with all of your technology needs. We have the ability to help you print from your tablet and assist you with signing into your email on your laptop remotely, in store, or in the comfort of your own home. Please visit www.bestbuy.com/totaltech to see all of the included benefits and services available to our members.

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionDoes Total tech include treadmill installation and set up in the home? Thanks!

Asked 3 years ago by Treadmill.

• A:Answer Yes! Your Best Buy Total Tech membership includes the installation and set up of a treadmill. For a full list of everything included, please visit https://www.bestbuy.com/site/totaltech/geek-squad-member-benefit/pcmcat1608643408172.c?id=pcmcat1608643408172 There is an extensive list of what is included under your Best Buy Total Tech for free standard installation and delivery. If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289) or speak with a friendly blue shirt in store.

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionDoes Total tech install and mount TV's to a hardy board wall that is located in my lanai?

Asked 3 years ago by NickT.

• A:Answer Greetings Nick! In this specific instance I would recommend a site survey. We will come out to you (free of charge) and see if we can perform the job. This will ensure there is no disappointment and that we have the tools to best meet your needs. Please call 1-888-237-8289 to schedule. We hope to hear from you!

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionIs Best Buy Totaltech membership available in Canada?

Asked 3 years ago by Ash.

• A:Answer At this time, Best Buy Total Tech is only offered in the US. Canada has its own service plan called Geek Squad Home Membership. You can find more information by visiting www.bestbuy.ca From there, click on the services tab (just below the site search window), and select the first option which should be Geek Squad Services. From that page, you can find out more information about Geek Squad Home Membership, can chat with an agent, or please call 1-800-433-5778 to reach an agent by phone with any further questions.

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionIf I buy this protection and I have purchased a few items (from best buy and have proof) prior to purchasing this protection, how long will those items be protected for?

Asked 3 years ago by Moni0316.

• A:Answer One year

  Answered 3 years ago by HappycampersafeagainVerified Purchase

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Q: QuestionDoes the TotalTech yearly subscription include Webroot?

Asked 3 years ago by TotalTech.

• A:Answer No, it doesn't. Looks like the previous version total tech support had it.

  Answered 3 years ago by Helpful

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Q: QuestionMy girlfriend made a purchase and added Total Tech. Can I use her total tech membership for my purchases, if I have all relevant information?

Asked 4 years ago by Curious.

This question was asked about the related product: Best Buy Totaltech™ - Yearly Subscription

• A:Answer Yes my father sometimes uses mine

  Answered 3 years ago by vcdrellanoVerified Purchase

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Q: QuestionCan I purchase the totaltech plan for my computer that is several years old?

Asked 4 years ago by Greenboy.

• A:Answer Yes! Best Buy Totaltech will provide unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it. Agents can assist you in store, via phone or online 24/7. Please note: Hardware coverage is only available for items purchased at Best Buy while Best Buy Totaltech is active. For a list of included services for your tech please visit: https://www.bestbuy.com/site/totaltech/geek-squad-member-benefit/pcmcat1608643408172.c?id=pcmcat1608643408172 If you have other questions, we are happy to help, give us a call 24/7/365 at 1-888-BESTBUY (1-888-237-8289).

  Answered 3 years ago by Memberships Expert Team

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Q: QuestionIs Webroot still included in membership?? I have had it for years and just noticed with my new computer it isn't listed. Thanks, Rosellen Gutowski

Asked 4 months ago by Rose.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi Rosellen! Thank you for asking such a great question. Your My Best Buy Total membership is packed with awesome perks such as VIP member support, free in-store and remote computer and tablet services, 24/7 tech support and more! While Webroot is not an exclusive benefit for My Best Buy Total members, we're happy to assist you with Webroot and the services you're accustomed to with significant savings. For more details on the benefits of your My Best Buy Total membership, visit https://www.bestbuy.com/site/electronics/best-buy-membership/pcmcat1679668833285.c?id=pcmcat1679668833285. Thanks!

  Answered 4 months ago by Memberships Expert Team

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Q: QuestionElectric scooters seem to be protected with Best Buy Total. But does that protection include accidental damage coverage?

Asked 5 months ago by MatthewB.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hello Shawn! Our Best Buy Protection plans would not include accidental damage on this type of product. It would include coverage for manufacturer related defects. You can learn more about the specific terms here: https://www.bestbuy.com/services/plans/termsconditions. Additionally, you can find out more about your membership here: https://www.bestbuy.com/memberships.

  Answered 5 months ago by Memberships Expert Team

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Q: QuestionWith the total membership you have free delivery

Asked 7 months ago by ArturoA.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer yes

  Answered 6 months ago by SandraL

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Q: QuestionDoes My Best By Total include on-site repair for major appliances like laundry machines?

Asked 7 months ago by Anonymous.

This question was asked about the related product: My Best Buy Total™ - Yearly Membership

• A:Answer Hi there! Thank you for inquiring about your My Best Buy Total membership. It's great that you're looking to get the most out of your Best Buy experience! While repairs aren't included for free, you get a discounted rate as a My Best Buy Total™ member. For more information on what your My Best Buy Total™ membership includes, please visit https://www.bestbuy.com/site/best-buy-membership/best-buy-membership-plus/pcmcat1679669359180.c?id=pcmcat1679669359180. For further support or to answer any additional questions or concerns you may have, please contact us on Facebook: @BestBuy, Instagram: @BestBuy, or Twitter/X: @BestBuySupport, and be sure to mention this is in response to your My Best Buy Total™ review. Thank you!

  Answered 7 months ago by Memberships Expert Team

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