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Hello, Thank you for sharing this information. We have found that not everyone's set up is the same so we can provide you alternate fittings. Please reach out to our Customer Service Team directly as they will be able to assist further. They can be reached M-F 9am-5pm CST at 847-458-2334 or toll free 877-339-5214. Thank you, Bio Bidet
Sorry, there was a problem. Please try again later.I didn't install it myself. I had my plumber do it. His comment was that the product comes with a variety of fittings to fit most toilets but he still had to provide others. I am loving my Bio Bidet, but the possible discrepancies in hardware should be made known before purchase. i
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