Questions & Answers

Q: QuestionIs the bird feeder compatible with Android devices?

• A:Answer This bird feeder is compatible with Android devices.

Q: QuestionWhat kind of photos and videos can the bird feeder capture?

• A:Answer The Bird Buddy smart feeder takes close-up photos and videos of birds while they feed.

Q: QuestionHow long does the battery last?

Asked 2 years ago by AdamS.

• A:Answer The Bird Buddy feeder sold by Best Buy includes the solar panel roof. I've exprienced on a sunny day, the battery charge never drops below 90 percent, even rising higher on a good day. This makes me think that, seriously, if you pick a sunny location it would be MONTHS before it needed a charge, and maybe not even then. If does need charging, the camera, which is held in the feeder by a strong magnet, just pops right out and is charged easily with a USB-C cord.

  Answered 2 years ago by AlanD963

  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (3)

Q: QuestionDoes the bird feeder require a subscription?

Asked 1 year ago by JayDubbs.

• A:Answer Yes. It does require a subscription for access to certain features.

  Answered 1 year ago by BirdGuyReviews2024

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat are the dimensions of the universal mount? It looks like it fits on top of a post. Does it fit a 1.5” diameter post? A 2” diameter post? Does it attach to the post or just rest on it?

Asked 1 year ago by Birdman.

• A:Answer Hi Birdman! This mount is designed to fit any pole with an inner diameter of 0.97" or 2.5 cm. The universal pole mount can be easily installed onto the bottom of your Bird Buddy feeder using the four screws provided with your order.

  Answered 1 year ago by Bird Buddy

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionWill you ever come up with a better version that is supported by 5G? Its unthinkable in this day and age that it can't run on 5G since almost everyone has 5G whether they want it or not. Companies are pushing it. Our routers shouldn't have to change.

Asked 6 months ago by Unhappy.

• A:Answer Thank you for your question. That’s really valuable feedback, and it’s something we’re actively taking into consideration as we work on future versions of Bird Buddy!

  Answered 6 months ago by Bird Buddy

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI bought this for my father for Easter. He loved it…until they upgraded their internet to 5G, not it doesn’t work! A free update should be offered. We’ve searched online for an answer, without any resolution.We’re pretty upset.😠

Asked 1 year ago by Jessie.

• A:Answer Hello Jessie! Thank you for your message. I'm sorry to hear that your father is unable to enjoy his Bird Buddy anymore. The good news is that this issue can be resolved by adjusting some settings in your router. Our agents are available to guide you through the process. Please open a ticket here: https://support.mybirdbuddy.com/hc/en-us/requests/new

  Answered 1 year ago by Bird Buddy

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionMy daughter just bought one for my husband for Christmas and the squirrels went after all the seeds and broke the feeder 😡

Asked 1 year ago by Birdbuddy.

• A:Answer Hang on a pole that has a squirrel baffle installed.

  Answered 1 year ago by user182749

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIs this camera compatible with a 5g network

Asked 1 year ago by Charlie.

• A:Answer No. Per the mybirdbuddy website: Connectivity 802.11 b/g/n Wifi connection @2.4 GHz plus Bluetooth

  Answered 1 year ago by Anonymous

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionHow hard is it to connect the solar panel to the camera? I have a bit of arthritis which makes some fine work difficult.

Asked 6 months ago by Babs.

• A:Answer Great question! Connecting the solar panel is a quick process - it plugs into the charging port on the back of the camera. It just takes a bit of care to line things up, but no tools are needed. Let us know if you need any help!

  Answered 6 months ago by Bird Buddy

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes it work with Kindle Fire? I assume it will since it's built on Android, but want to be sure before purchasing.

Asked 7 months ago by WileE.

• A:Answer Thanks for your question! 🐦 Kindle Fire runs on Fire OS, which is a modified version of Android. While some apps can be transferred onto a Kindle, the Bird Buddy app isn’t officially supported and may not work reliably. For the best experience, we recommend using an Android or iOS device.

  Answered 6 months ago by Bird Buddy

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this the Bird Buddy Pro? The model number looks like it's one letter off.

Asked 11 months ago by DD.

• A:Answer Thank you for your question! While the housing for both versions is the same, the Bird Buddy Pro can be identified by its serial number, which begins with a "1." In contrast, the original Bird Buddy's serial number starts with a "0."

  Answered 10 months ago by Bird Buddy

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you hang the unit form a tree limb? Or a pole with a hook rather than attaching it to a threaded pipe?

Asked 11 months ago by Anonymous.

• A:Answer Yes. We used a Shepherd’s Hook.

  Answered 10 months ago by LeslieCrookVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs this feeder only compatible with a cellphone app? Or is there an option to stream it through a smart TV app?

Asked 11 months ago by Anonymous.

• A:Answer Thank you for your question! Our app is currently supported by all Android devices updated to Android version 8.0 or higher and on all iOS devices updated to iOS version 14.5 or higher. At the moment, this includes phones and tablets.

  Answered 9 months ago by Bird Buddy

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat about black bears raccoons etc when they knock it down

Asked 1 year ago by Edwjr.

• A:Answer Wildlife like black bears and raccoons can be curious visitors! :) Our product is designed to be as durable and secure as possible, but in areas with larger wildlife, we recommend additional anchoring or placement solutions to minimize the risk of it being knocked down.

  Answered 9 months ago by Bird Buddy

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI want to set this up as for someone who is disabled, either as a constant feed on a device, or to auto-play when there is a new photo/video since they won’t be able to operate the app. Is that possible?

Asked 1 year ago by Urs.

• A:Answer There is a feature which will notify you when birds are at the feeder, send you pics and a video and identify the breed. You will need to turn on "notifications" in the app on your smart phone but it works great!

  Answered 1 year ago by EddieR

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionJust got for Christmas no lights are flashing on or charging when plugged in….

Asked 1 year ago by Kimberly.

• A:Answer Mine also did not flash lights when plugged in, but I plugged it in for a few hours and then when you connect to the app it will tell you the battery charge.

  Answered 1 year ago by user151484

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow or where can I get a pole that works to mount the Birdbuddie. What are the measurements?

Asked 1 year ago by polemount.

Q: QuestionBBG1003BABSKU:6564054 who is this manufacturer of Bird Buddy - Smart Bird Feeder with Solar Roof - Blue

Asked 1 year ago by Liz.