A:AnswerThank you for your question. The issue you are describing may be warranty-related. We would appreciate the opportunity to work with you regarding the issue you have experienced with the coffee maker. We ask that you please contact our Consumer Service Center at 1-800-231-9786. You may additionally contact our offices online by visiting www.prodprotect.com.
A:AnswerI use a brownish paper filter and make sure that it's not turned down on any of the corners. This filter makes better flavored coffee and is a bit stronger so it may help keep the grounds from turning over.
A:AnswerThank you for your interest in this Black + Decker coffee maker. The display of this coffee maker is LED and the numbers do illuminate. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 41925964 so that we may better assist you.
A:AnswerThank you for your interest in these Black + Decker coffee maker. While some of our models have an option to change the strength of the brewing, Black + Decker coffee makers do not feature an option to change the brewing temperature of the coffee. If you need further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com and reference 41917024 so that we may better assist you.
A:AnswerThank you for your question. The carafe is a replaceable part, but the trouble you are having with it may be a warranty issue. Please visit us at www.ProdProtect.com or contact our Consumer Care Line at 1-800-231-9786 so we can better assist you.
A:AnswerThank you for your question. A small dot in the upper left corner of the digital display indicates p.m. Here is a link for this model's use and care manual:
http://useandcaremanuals.com/pdf/DCM2160%20Series_IB_Revision.pdf
A:AnswerThis coffee maker turns off automatically after 2 hours (120 minutes). It will not signal that it has turned off (no beep), but it does and it's a nice safety feature when I forget to turn it off.
