“Follow-up question. Earlier question was about holding down the button for 3 seconds after changing the filter. Response was to hold down the button for 15 seconds. Well, that didn't work either. So my, do I have a faulty product? And can you help?”
Answer This Question
1-2 of 2 Answers
It sounds like something is up with that unit. Yes, we can help. Please reach out to our Customer Experience team at [email protected] or 888-258-3247, option 1 M-F 8a-5p CST.
Sorry, there was a problem. Please try again later.Of course my manual also says to hold the button down for 3 seconds so reset the alert. I have not owned my filter long enough to know if I also have this problem. I do feel confident saying that if the unit does not perform as the manual predicts then you have an actionable problem. If this eventually happens to me I will be camped on someone's doorstep until the issue is resolved. I just did a Google search and found a video that shows how the Reset is supposed to work. The lady in the video says hold the button down 7 to 10 seconds! Gee, I can hardly wait to see how mine will work. Good luck.
Sorry, there was a problem. Please try again later.