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Page Showing 1-9 of 9 questions
  • QuestionI am currently boost mobile customer with a plan, will the phone works after plug in current SIM card? Thanks!

    Asked by Cherry.

    • Answer As an existing Boost Mobile customer, you should be able to simply insert your current, active Boost Mobile SIM card into your new Boost-branded phone, and it should work right away. We love making it easy for you to enjoy the latest tech! Since the moto g - 2025 is designed for our network, it is usually just a quick swap and power-up, but if you happen to run into any snags during the process, you can find simple activation instructions and more details on all our great plans at boostmobile.com.

      Answered by Boost Mobile

  • QuestionIs this a brand new or refurbished phone ? And does it come with SIM card ??

    Asked by Gman.

    • Answer New

      Answered by Carlos

  • QuestionIt says Android 15 - does it actually come with 15 or is it Android GO edition?! Because the 2024 I bought said it had Android 14 and came with Go... so now I need a new phone.

    Asked by JJen.

    • Answer Moto G 5G is Andro.15

      Answered by Carlos

  • QuestionIs this phone unlocked? Prepaid meaning pay for minutes?

    Asked by A.

    • Answer No Not Unlock. It Will Unlock After 366 Days Actv. Month to Month Payments No Contrac

      Answered by Carlos

  • QuestionHow long does the phone stay locked? At what point does boost Mobile unlock the phone?

    Asked by janet.

    • Answer Boost Mobile's phone unlock policy depends on the type of plan you have: For devices on Prepaid Plans, your phone becomes eligible for unlocking one year after initial activation, provided the account is in good standing and all other requirements are met. For devices on Postpaid Plans paid in full, the phone is generally eligible for unlocking right away, and if it was financed, it's eligible once the financing plan is complete. Once your device is eligible, Boost Mobile aims to automatically unlock it remotely within two business days. We encourage you to visit boostmobile.com and check out the official unlocking policy for all the details!

      Answered by Boost Mobile

  • QuestionDoes this phone come with a phone plan or can I just activate it to work on my existing phone plan

    Asked by Asker.

    • Answer You can absolutely activate the moto g - 2025 on your existing Boost Mobile monthly plan! Since this device is specifically branded for Boost Mobile, you can easily swap your service to the new phone through the Boost Mobile app. If you'd prefer, you can contact our support team at 1-833-50-BOOST to have one of our dedicated specialists walk you through it!

      Answered by Boost Mobile

  • QuestionCan I use Tmobile SIM card on this phone?

    Asked by customer.

    • Answer To give you the best experience, the moto g (2025) is sold locked to the Boost Mobile network, so it won’t work with a T-Mobile SIM card right away. We’re certain you’ll love the incredible value and reliable coverage we provide, making it easy to see why so many customers choose to stay with the Boost family! However, if you stay with us for 12 months of active service, you can qualify to unlock the device from Boost Mobile if you choose.

      Answered by Boost Mobile

  • QuestionDoes this phone have a memory card slot?

    Asked by Glytter.

    • Answer Yes, it certainly does! The moto g (2025) features a microSD card slot that allows you to expand your storage by up to 1TB, giving you plenty of room for all your favorite photos, videos, and music. It’s the perfect device to pair with our unlimited plans, so come visit us at boostmobile.com to see our latest deals!

      Answered by Boost Mobile

  • QuestionWhat happens when I travel internationally? What are the costs for a monthly plan?

    Asked by Dulynoted.

    • Answer When you're exploring the world, you can stay connected with our Global Roaming add-on for just $10/month, which includes 1GB of data and talk/text in over 38 countries! For your daily life back home, our monthly plans are super affordable, starting at just $25/month (with AutoPay) for unlimited talk, text, and 30GB of premium 5G data. We’d love to help you get started, so feel free to check out all the details and our coverage map at boostmobile.com!

      Answered by Boost Mobile