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I have hard water and there has been no problem so far -- I have had the 800 series for about 3 months. I am not familiar with "salts" that you can put in the dishwasher, but you could possibly put it in with the detergent in that little pocket. You MUST use the liquid Finish product for sparkling clean dishes, and it works GREAT. As to the 500 vs 800 series question, it is wonderful to have the third rack in the 800 -- i use it for every small thing and often for the silverware as well. All in all it is a great dishwasher, though it does get a musty smell if I don't air it out after the cycle finishes (I leave the door open for a while -- also helps the dishes cool). I have ordered a dishwasher cleaner that should take care of that, though.
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