Questions & Answers

Q: QuestionHello, Curious to if the white on this BOSCH is gloss finish or matte finish?

Asked 1 year ago by BjM1.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42 dBA - White

• A:Answer Hi BJM, thanks for your question and interest in model # SHP78CM2N. Based on the technical specifications, this features an elegant lacquered white finish.

  Answered 1 year ago by BoschAppliancesUSA

  
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Q: QuestionDoes the black SS scratch easily?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer No it does not scratch at all.

  Answered 1 year ago by MarkJVerified Purchase

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Q: QuestionWhat is the recommended detergent? We had an old Bosch and the service rep recommended Cascade powder mixed with Lemi Shine.

Asked 1 year ago by bhw999.

• A:Answer My literature recommended Finish.

  Answered 1 year ago by NursePVerified Purchase

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Q: Questionhttps://www.bestbuy.com/site/bosch-800-series-24--top-control-smart-built-in-stainless-steel-tub-dishwasher-with-3rd-rack-and-crystaldry-42dba-stainless-steel/6542977.p?skuId=6542977 , is this dishwasher fingerprint resistant?

Asked 2 years ago by Lou.

• A:Answer Hi Lou, thanks for your question and interest in Bosch products. Yes, this dishwasher is fingerprint resistant. We hope this information helps and thank you again for considering Bosch.

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionJust ordered and it says doesn’t come with power cord. Is that true? If so which one do I have to get?

Asked 2 years ago by NormJr.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer Hi NormJr, thanks for your question and choosing Bosch! This dishwasher includes a 3-prong power cord. If no outlet is available and a permanent wire connection is needed, the accessory power cord with junction box kit, model #SMZPCJB1UC, should be purchased separately for a hardwired installation. We hope this information helps!

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionAs this item includes installation, how long after purchase can installation be delayed? The reason for asking this is that our new kitchen cabinets will be installed in about 2 months.

Asked 2 years ago by GFS.

• A:Answer Hi GFS, thanks for your question and interest in Bosch products! For assistance with installation-related inquiries, please contact The Best Buy Support Line at 888-237-8289. Thank you!

  Answered 2 years ago by BoschAppliancesUSA

  
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Q: QuestionI turned it on and there is a red flashing light by the time panel

Asked 2 weeks ago by Jh.

This question was asked about the related product: Bosch - 800 Series 24" Top Control Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack, 42dBA - Black Stainless Steel

• A:Answer Hi, We are sorry to hear of the issue you are experiencing with your dishwasher and we apologize for any inconvenience this may cause. To help resolve the issue, we recommend to first trying to reset the dishwasher. The instructions for how to reset the dishwasher can be found on page 21 of the Use and Care manual under the heading “Terminating the wash cycle”. Here is a link: https://media3.bsh-group.com/Documents/9001641987_B.pdf. If you have any other questions or concerns, please call our Customer Service team at 1-800-944-2904.

  Answered 2 weeks ago by BoschAppliancesUSA

  
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Q: QuestionDoes this feature autoair

Asked 3 weeks ago by Girish.

• A:Answer Yes my 800 does. It is a True Beast and quiet as a church mouse! We will never buy a dishwasher that is not Bosch ! Well worth the $

  Answered 3 weeks ago by Anonymous

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Q: Questiondoes TimeLight or info light project on floor AND show minutes remaining? if not what does it show?

Asked 3 weeks ago by Timer.

• A:Answer Hi, thanks for your question. It is the TimeLight® that shows the remaining time left of the cycle projected on the floor. Model SHP78CM5N has the InfoLight® which projects a light for approximately 10-20 minutes after the cycle has finished, letting you know it has completed.

  Answered 3 weeks ago by BoschAppliancesUSA

  
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Q: QuestionHow do I down load the app. I have my dishwasher

Asked 1 month ago by Anonymous.

• A:Answer Hi, thanks for your question. To load your app, you must first download it from the apple or google play store. If you are having with the connection to your appliances, our team would be happy to help troubleshoot this. Please email us at info.us@home-connect.com. Include your model number, device type and email address associated with your account. Thank you.

  Answered 1 month ago by BoschAppliancesUSA

  
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Q: QuestionDoes this unit require a hot water hookup

Asked 1 month ago by Anonymous.

• A:Answer Great question! Bosch dishwashers are designed to be hooked up to a hot water line. For optimal results, we recommend your home’s water heater be set to deliver water to the dishwasher at approximately 120°F (49°C). While there is an internal heating element to increase the temperature during the cycle, starting with hot water helps ensure the best cleaning and drying performance. Thank you for considering Bosch!

  Answered 1 month ago by BoschAppliancesUSA

  
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Q: QuestionIs there a rinse and hold cycle

Asked 2 months ago by Kitty.

• A:Answer Hi, thank you for your question. Yes, a rinse and hold cycle is available on all Bosch dishwashers. This is offered exclusively through the HomeConnect app. Thank you!

  Answered 2 months ago by BoschAppliancesUSA

  
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Q: QuestionCustomers complain of a fishy odor after a period of time. What causes this and how can it be prevented

Asked 2 months ago by CarolP.

• A:Answer Hi, thank you for your question. This may be the result of food buildup in the filter. We recommend cleaning the filter. If issues persist, you may run a machine cleaner, or cup of white vinegar in order to help abate the odor you are experiencing.

  Answered 2 months ago by BoschAppliancesUSA

  
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Q: QuestionDoes this dishwasher have a time light feature?

Asked 2 months ago by AnnaT.

• A:Answer Hi and thanks for your interest in the SHP78CM5N. Our dishwashers are so quiet we provide an InfoLight® for the SHP78CM5N that displays a white light in the pocket handle to signal that a cycle is running. It turns off once the dishes are done.

  Answered 2 months ago by BoschAppliancesUSA

  
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Q: QuestionDoes this have a warranty?

Asked 3 months ago by Georgia.

• A:Answer Hi, thanks for your question. Yes, all of our Bosch products have a standard 365 day warranty. You can view more information on the Bosch website or directly in the use and care manual of the appliance.

  Answered 3 months ago by BoschAppliancesUSA

  
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Q: QuestionDo you have a black stainless?

Asked 3 months ago by CJ.

• A:Answer Thank you for your interest in our products!  If you prefer the Black Stainless Steel aesthetic for your kitchen, model SHP78CM4N is the equivalent you’re looking for. Both models feature our premium pocket handle design and the advanced cleaning technology of the 800 Series.

  Answered 3 months ago by BoschAppliancesUSA

  
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Q: QuestionHow often do you use a descaling agent?

Asked 4 months ago by Anonymous.

• A:Answer Hi, thanks for your question and interest in model # SHP78CM5N. We recommend descaling your dishwasher at least once a year to remove limescale and ensure optimal performance. For areas with hard water, or with frequent usage, it is recommended to descale every 3 to 6 months.

  Answered 4 months ago by BoschAppliancesUSA

  
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Q: QuestionI s the delicate cycle the same as the light wash cycle on olde4r models?

Asked 4 months ago by Ruthie.

• A:Answer Hi, thanks for your question and interest in model # SHP78CM5N. The "Delicate" cycle on the Bosch SHP78CM5N dishwasher is not explicitly described as equivalent to the "Light Wash" cycle from older models. However, the SHP78CM5N offers a variety of cycles, including specialized options for different cleaning needs. For more precise usage and cycle details, please refer to the Use and Care manual.

  Answered 4 months ago by BoschAppliancesUSA

  
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Q: QuestionIs the Bosh 800 available in panel ready

Asked 4 months ago by Mack.

• A:Answer Hi, thanks for your question. While this model is not panel ready, we do have one 24" 800 series custom panel model, which is SHV78DM3N.

  Answered 4 months ago by BoschAppliancesUSA

  
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