“With Mac El Capitan the connection to usb (Companion 5) mysteriously won't work at times. Sometimes there is no sound when I first start my music player or YouTube video, and sometimes the sound converts back to my iMac's internal speakers while playing.”

1-2 of 2 Answers

• Check to see If midi is set to use comp5 as n your midi settings

  Answered by Glamdrain 9 years ago

  • Verified Purchase
  • 

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.

• Based on your description of this issue, we'd like to look at the settings on the Mac with you to ensure a consistent performance with USB audio. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST.

  Answered by Bose Support 9 years ago

  Helpful (0)Unhelpful (0)

  Report

  Sorry, there was a problem. Please try again later.