“Purchased the Bose noise-masking sleepbuds in Nov 2018 and all was working great until about a month ago when one of the sleepbuds stopped syncing to my phone. Any suggestions on how to fix this?”
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visit the Bose support forum. lots of complaints there from unhappy campers who have purchased sleepbuds. there are several known defects, including the one you mentioned... losing bluetooth connection and failure to sync.
Sorry, there was a problem. Please try again later.Mine stops syncing too I have to constantly take them out and replace them in the case properly and I have to move them around quite a bit until they connect right
Sorry, there was a problem. Please try again later.Have you tried uninstall them and reinstalling them? On occasions my my stopped working and put back in the case and taken out and they worked again
Sorry, there was a problem. Please try again later.Place your Sleep Buds back in their charging case. Make sure they are fully charged and then place them in your ears. Open the Bose Sleep Buds’ App and they should connect to your phone.
Sorry, there was a problem. Please try again later.Hi there! Thank you for your recent question of our Noise-Masking Sleepbuds. We're sorry to hear of the syncing issues that you've had and would be happy to help where possible! If you're having syncing issues, we would start by advising that you reset the case, and choose to "Forget this device" from your phone. You can reset the case by inserting a pin, paperclip, or other thin device into the small hole on the back of the charging case until you hear a "click", then re-seating the buds. After both steps have been performed, please take these out of the case and try to pair them again! Failing the above, we would recommend trying to pair these to another phone/device, and updating the charging case. The charging case can be updated by connecting this to a phone/computer, and going to our BTU updater page. If you are still having issues we would advise reaching out to Bose Support in your country/region for further assistance!
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