Questions & Answers

Q: QuestionHello, when asking Alexa to play a song, it starts playing but stops within seconds , then light bar stays on white at middle top and bottom. Why is this happening? Thank you!

Asked 2 years ago by PG.

• A:Answer The light ring showing white in two places indicates that the speaker is paused. Please try asking it to play the music again, or see if you can resume it from the Bose Music app.

  Answered 2 years ago by Bose Support

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Q: QuestionHas bose portable smart speaker built-in chromecast?

Asked 2 years ago by Peter.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer Hi Peter. Yes it supports Chromecast. You just need to activate it.

  Answered 2 years ago by Bose Support

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Q: QuestionDoes this speaker allow streaming of personal collection from home network?

Asked 2 years ago by Senior.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer Hi. You can stream audio/sound to the speaker using Bluetooth.

  Answered 2 years ago by Bose Support

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Q: QuestionCan I use this as a sound speaker with my smart tv to watch tv

Asked 2 years ago by Skeeter1.

• A:Answer The speaker doesn't support physical auxiliary inputs but you could pair via Bluetooth if the TV supports that. It is not a soundbar so be aware that you won't be getting the same experience.

  Answered 2 years ago by Bose Support

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Q: QuestionWhy wont my Samsung Q60r tv not connect to my bose portable smart speaker?

Asked 3 years ago by Jcon.

• A:Answer Your TV will require Bluetooth or Airplay to connect to your speaker.

  Answered 3 years ago by Bose Support

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Q: QuestionCan I connect the Bose portable smart speaker to the A90k sony tv?

Asked 3 years ago by Jcon.

• A:Answer Your portable smart speaker is not designed to connect to a TV but you may be able to via Bluetooth depending on the TV.

  Answered 3 years ago by Bose Support

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Q: QuestionIs there an auxiliary Jack for an iPod connection?

Asked 3 years ago by Baba.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer No

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow do I do a hard reset on this speaker

Asked 3 years ago by Anonymous.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer You’re gonna hold down the play button and the volume up button down until it glows amber and then u have to log in to ur Bose account and start over

  Answered 3 years ago by CjtakesitawayVerified Purchase

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Q: QuestionCan it be used for karaoke ? Can one connect a microphone ?

Asked 3 years ago by JBose76.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer No

  Answered 3 years ago by StapeVerified Purchase

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Q: Questioncan you have 2 speakers at the same time ??

Asked 3 years ago by willi.

• A:Answer Yes you can pair multiple speaker with the Alexa app!

  Answered 3 years ago by melissa2911

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Q: QuestionIs the charging connector the same as the non-Alexa model? That connector rusted on my current speaker and I’m hesitant to purchase another

Asked 3 years ago by Marcus.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer Dont know about the non-alexa model, but this one comes with a USB-C to USB-C cable

  Answered 3 years ago by RosieVerified Purchase

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Q: QuestionDoes this speaker have tracking if I lose it? GPS?

Asked 4 years ago by Kay.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer I am not aware of any

  Answered 3 years ago by AnonymousVerified Purchase

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Q: QuestionHow long is the battery life on the Bose portable smart Speaker with Wi-Fi

Asked 4 years ago by Mooney.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer After a month of use I would say both of mine last 10-12 hours with moderate volume.

  Answered 3 years ago by Musicfan

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Q: QuestionCan I use this speaker like a P/A ?

Asked 4 years ago by kenn.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer Through a bluetooth account/microphone ? Sure. That's not what it is intended for though.

  Answered 1 year ago by gordon

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Q: QuestionDoes wifi pick up the XM Sirius app?

Asked 4 years ago by Terr.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer Yes. It picks up your favorite stations too. All controlled through the bose music app.

  Answered 3 years ago by MememememeememeeeeeeeVerified Purchase

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Q: QuestionIs the Bose connect app required to use the device when pairing with a smartphone?

Asked 4 years ago by tmill.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer For the Portable Smart Speaker, you will use the Bose Music app.

  Answered 4 years ago by Bose Support

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Q: QuestionCan you connect devices to the built in wifi?

Asked 4 years ago by TLC.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer You can using the correct Bose app and the devices need to be on the same network. Use the Bose Music app.

  Answered 4 years ago by Strike0Verified Purchase

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Q: QuestionDoes direct sunlight with high temperatures affect the operation of this speaker.

Asked 4 years ago by Stepper.

This question was asked about the related product: Bose - Portable Smart Speaker with built-in WiFi, Bluetooth, Google Assistant and Alexa Voice Control - Triple Black

• A:Answer Yes! Electronics in high temperatures? Bad! Pretty obvious.

  Answered 1 year ago by gordon

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Q: QuestionIs this waterproof? What are the primary differences between this and revolver ll +?

Asked 4 years ago by KimH.

• A:Answer It is not waterproof, but water resistant. I wouldn't feel comfortable placing it in an area with active splashing water but mist or steam should be fine. The main differences between this and the Revolve+ II is the added bass modules at the top of the speaker and Bose Music App support. The Revolve+ II has neither of these.

  Answered 4 years ago by AJMD

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