Questions & Answers

Q: QuestionDo these ear buds work with Samsung Galaxy phones?

Asked 3 months ago by Randl1234.

• A:Answer Yes, the QuietComfort Earbuds work with Samsung Galaxy phones. And as long as your device has Bluetooth capability, you can pair and use them without any issues.

  Answered 3 months ago by Bose Support

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Q: QuestionCan you use these earbuds with Siri? Thanks

Asked 3 months ago by Nicky.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer Hello, Nicky! Yes, you can use QuietComfort Earbuds with Siri. Bose QuietComfort Earbuds support your phone’s built‑in voice assistant, which includes Siri on iPhone. Once connected to your iOS device, you can activate Siri using your phone.

  Answered 3 months ago by Bose Support

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Q: QuestionCan these earbuds be paired to a Sony TV XBR49X800H?

Asked 4 months ago by elsa.

• A:Answer Hi Elsa, yes, you can pair the Bose QuietComfort Earbuds with your Sony XBR49X800H TV since it has built‑in Bluetooth. Once paired, the TV will route sound directly to your earbuds instead of the built‑in speakers. Just keep in mind that some audio delay is normal, as TVs aren’t optimized for Bluetooth earbuds. Dialogue may occasionally feel slightly out of sync.

  Answered 3 months ago by Bose Support

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Q: QuestionHow refurbish are the headphones, and why are they refurbished??

Asked 4 months ago by JohnC.

This question was asked about the related product: Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac

Q: QuestionAre these Bose earbuds gen 1 or gen 2?

Asked 4 months ago by SPayneSr.

• A:Answer The Bose QuietComfort Earbuds (2024) are the second-generation model in the QuietComfort line. Released in September 2024, they serve as an updated version of the original QuietComfort Earbuds

  Answered 4 months ago by Bose Support

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Q: QuestionI wear a hearing aid. Some earbuds aren't loud enough. Also, I want them for my tv. Will these work for me?

Asked 4 months ago by Deb.

• A:Answer Plenty loud enough

  Answered 2 months ago by SteveTVerified Purchase

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Q: QuestionWell, these work with PS5

Asked 4 months ago by Bugaboo.

• A:Answer Thanks for your question. No, the PlayStation 5 does not natively support standard Bluetooth wireless earbuds like the Bose QuietComfort Earbuds.

  Answered 4 months ago by Bose Support

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Q: Questionhow clear is it using it for phone calls

Asked 4 months ago by metro.

• A:Answer Absolutely

  Answered 2 months ago by SteveTVerified Purchase

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Q: QuestionIf the caller is in your contacts will they announce the name of the caller

Asked 4 months ago by Jan.

• A:Answer Hi Jan, yes, the Bose QuietComfort Earbuds will announce the name of a caller if they are saved in your contacts, as long as the “Announce Calls” feature is enabled in the Bose app. To turn this on, simply open the Bose app, go to the “Smart Calls” feature card, and activate the “Announce Calls” or “Caller ID announcement” option. Once enabled, your earbuds will audibly announce the caller’s name whenever you receive a call, provided the number is stored in your phone’s contact list. Jelyn - Bose Customer Support

  Answered 4 months ago by Bose Support

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Q: QuestionAre they new are used

Asked 5 months ago by Tina.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

• A:Answer Hi Tina, thank you for your inquiry. The Bose products being sold, including this one, are brand new and sealed. Items are only tagged as refurbished if they are not brand new. Jelyn - Bose Customer Support

  Answered 4 months ago by Bose Support

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Q: QuestionWhat is the return policy

Asked 5 months ago by Lala.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

Q: QuestionCan you use the ANC feature without using Bluetooth to connect to a device?

Asked 5 months ago by Sunny.

• A:Answer YES

  Answered 5 months ago by DeshonM

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Q: QuestionWhat is the true battery life? I've had other brands say 8 hours, but actually were 5 hours.

Asked 5 months ago by PlayLife.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer Guaranteed 8 hours if not more

  Answered 2 months ago by SteveT

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Q: QuestionWill the lilac ones be restocked in the future or are they sold out for good?

Asked 6 months ago by KatR.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac

Q: QuestionWhat’s the manufacturer warranty? If protection plan not purchased

Asked 7 months ago by Melissa.

• A:Answer Hi there! Thank you for your inquiry! Bose products typically come with a minimum 1-year warranty, but the exact coverage may vary depending on where the product was originally purchased. Warranty terms can differ by country or region, so it's best to check with the local Bose support team or the retailer where the product was bought for specific details. Jelyn - Bose Customer Support

  Answered 7 months ago by Bose Support

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Q: QuestionWill these connect directly to a tv via Bluetooth?

Asked 7 months ago by Face.

• A:Answer Hi there! Thank you for your inquiry! The QuietComfort Earbuds can be connected to different TVs as long as the TV supports Bluetooth. Please note that Bluetooth connectivity and performance may vary depending on the TV model and its Bluetooth version. For the best experience, make sure your TV is in pairing mode and follow the earbuds' pairing instructions. Here's a troubleshooting guide that can help you connect it easily to your TV: http://bose.life/4p8cDJ3 Jelyn - Bose Customer Support

  Answered 7 months ago by Bose Support

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Q: QuestionWhat if they get wet?

Asked 7 months ago by JLSB.

• A:Answer Hi there! The QuietComfort Ultra Earbuds are water-resistant, but not waterproof. They have an IPX4 rating, which means they can handle sweat and light splashes, making them suitable for workouts and daily use. However, they should not be submerged in water or exposed to heavy moisture. Jelyn - Bose Customer Support

  Answered 7 months ago by Bose Support

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Q: QuestionIs there a problem with the volume

Asked 8 months ago by Hippie.

• A:Answer Hi there, thank you for sharing your experience. We'd love to learn more about the issue so we can help sort it out quickly. Please send us your product’s serial number, and you can reach us through this link: http://bose.life/globalsupport Looking forward to assisting you! Jelyn - Bose Customer Support

  Answered 7 months ago by Bose Support

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Q: Questionwill this work be okay to use in the gym, I've never tired this brand before.

Asked 8 months ago by ggabe.

• A:Answer Yes, the QuietComfort Earbuds are great for the gym. They’re designed to stay secure and comfortable during movement, and they’re sweat and water-resistant (IPX4 rating), making them suitable for workouts.

  Answered 4 months ago by Bose Support

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