Questions & Answers

Q: QuestionWhat is the Bluetooth range?

• A:Answer The maximum wireless range is 30 feet.

Q: QuestionAre the earbuds water and sweat resistant?

• A:Answer These earbuds are water and sweat resistant, offering up to 8.5 hours of listening time.

Q: QuestionDoes the charging case provide multiple charges for the earbuds?

• A:Answer The wireless charging case for the earbuds holds 2.5 charges.

Q: QuestionCan you adjust the sound settings with the app?

• A:Answer You can adjust the 5-band EQ, set the earbuds to Aware mode, or switch on ANC by using the Bose QCE app.

Q: QuestionWhat is the battery life?

• A:Answer The battery life of the Bose QuietComfort Earbuds is 8.5 hours.

Q: QuestionCan you answer calls on your earbuds?

Asked 1 year ago by Bingo.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hello Bingo, yes you can place and receive calls with the QuietComfort Earbuds.

  Answered 1 year ago by Bose Support

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Q: QuestionCan you use the left bud without using the right bud?

Asked 10 months ago by CEE.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, you can use either the left or right bud independently for listening or for phone calls.

  Answered 10 months ago by Bose Support

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Q: QuestionCan you disable any notification sounds that occur while wearing the buds? These could be voices or tones used for things like low battery warnings and are very annoying.

Asked 1 year ago by DSD25.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer Voice prompts and tones are enabled by default, and they cannot be disabled on this product.

  Answered 1 year ago by Bose Support

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Q: QuestionWill these earbuds stay in your ear on long runs outdoors? Because I yet to find a non over the ear bud to stay put on longer runs. The shock of my footwork and sweat of my ear cause them to dislodge no matter how good the buds fit.

Asked 2 months ago by StevrenA.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer I agree 100 percent. The quality is great but I just can’t keep them from falling out.

  Answered 2 months ago by GeorgeVVerified Purchase

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Q: QuestionCan I sleep in these

Asked 6 months ago by Foxy.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Thank you for your feedback! Yes, you can absolutely sleep with the QuietComfort Earbuds. They feature active noise cancellation, which can help create a more peaceful and quiet environment—whether you're listening to music or not. However, it's important to note that these earbuds are not the same as our Sleepbuds, which were specifically designed for sleep. The QuietComfort Earbuds focus primarily on reducing noise while listening to audio, so while they can help with sleep, they don’t offer the same tailored experience as the Sleepbuds. Jelyn - Bose Customer Support

  Answered 6 months ago by Bose Support

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Q: QuestionHeadphone compatibility with Siri

Asked 1 week ago by Luk.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, the Bose QuietComfort Earbuds are compatible with Siri. They allow users to access their mobile device’s voice assistant, including Siri, Google Assistant, and Bixby, directly from the earbuds. Voice Command Functions Simply say “Hey headphones” to use voice control for: Calls: Answer or reject Media: Play, pause, next, previous Volume: Increase or decrease (single steps or by 1–5 levels) Noise Control: Switch between Aware and Quiet modes Camera: Take a photo Assistant Access: Summon Siri, Google Assistant, or Bixby - Cedrick Customer Support

  Answered 8 hours ago by Bose Support

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Q: QuestionDo these headphones support wireless charging?

Asked 1 week ago by JayCee.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

• A:Answer No, the Bose QuietComfort Earbuds do not support wireless charging. They can only be charged by placing them in their charging case. However, while the earbuds don’t support wireless charging, the case can be charged via USB cable or on a compatible third‑party wireless charger.

  Answered 1 week ago by Bose Support

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Q: QuestionDo these have location technology to use if they are lost?

Asked 2 weeks ago by MeganItRain.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer No, the QuietComfort Ultra Earbuds do not include location technology to track them if they are lost. Please also note that the warranty does not cover lost items, nor does it cover defects or damage resulting from improper use or maintenance, normal wear and tear, commercial use, accidents, or external causes. Additionally, any unauthorized repair, modification, or customization of the product will void the warranty.

  Answered 2 weeks ago by Bose Support

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Q: QuestionAre the earbuds hyperallergenic?

Asked 1 month ago by Lori.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

Q: QuestionI gifted these earbuds to my significant other for Christmas and he's complaining that they are not charging at all. Not sure what the problem could be. He's left them in the case charging over night and still will not charge.

Asked 1 month ago by Ivon956.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hello, thank you for sharing this experience with us. We appreciate you taking the time to let us know what’s happening with the earbuds, and we understand how important it is for them to work smoothly, especially since they were a gift. From what you’ve described, it sounds like the earbuds aren’t charging while in the case. To help you get this resolved as quickly as possible, we’ve put together a guide that walks through a few simple steps to check the charging contacts, the case, and the power source. You can view it here: https://bose.life/49OOL6A If you have any questions while going through the steps or if the earbuds still won’t charge afterward, please feel free to reach out to us using this link: https://bose.life/49SSe5s We’re here to help every step of the way.

  Answered 1 month ago by Bose Support

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Q: QuestionWill these work at a deer lease with limited cell coverage

Asked 1 month ago by cindy.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, Bose QuietComfort Earbuds will work fine at a deer lease even with limited cell coverage, because they connect via Bluetooth directly to your phone or device, not through cellular service.

  Answered 1 month ago by Bose Support

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Q: QuestionDo these ear buds work with Samsung Galaxy phones?

Asked 1 month ago by Randl1234.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, the QuietComfort Earbuds work with Samsung Galaxy phones. And as long as your device has Bluetooth capability, you can pair and use them without any issues.

  Answered 1 month ago by Bose Support

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Q: QuestionCan you use these earbuds with Siri? Thanks

Asked 1 month ago by Nicky.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - White Smoke

• A:Answer Hello, Nicky! Yes, you can use QuietComfort Earbuds with Siri. Bose QuietComfort Earbuds support your phone’s built‑in voice assistant, which includes Siri on iPhone. Once connected to your iOS device, you can activate Siri using your phone.

  Answered 1 month ago by Bose Support

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Q: QuestionCan these earbuds be paired to a Sony TV XBR49X800H?

Asked 2 months ago by elsa.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi Elsa, yes, you can pair the Bose QuietComfort Earbuds with your Sony XBR49X800H TV since it has built‑in Bluetooth. Once paired, the TV will route sound directly to your earbuds instead of the built‑in speakers. Just keep in mind that some audio delay is normal, as TVs aren’t optimized for Bluetooth earbuds. Dialogue may occasionally feel slightly out of sync.

  Answered 2 months ago by Bose Support

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