Questions & Answers

Q: QuestionAre the earbuds hyperallergenic?

Asked 4 months ago by Lori.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

Q: QuestionI gifted these earbuds to my significant other for Christmas and he's complaining that they are not charging at all. Not sure what the problem could be. He's left them in the case charging over night and still will not charge.

Asked 4 months ago by Ivon956.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hello, thank you for sharing this experience with us. We appreciate you taking the time to let us know what’s happening with the earbuds, and we understand how important it is for them to work smoothly, especially since they were a gift. From what you’ve described, it sounds like the earbuds aren’t charging while in the case. To help you get this resolved as quickly as possible, we’ve put together a guide that walks through a few simple steps to check the charging contacts, the case, and the power source. You can view it here: https://bose.life/49OOL6A If you have any questions while going through the steps or if the earbuds still won’t charge afterward, please feel free to reach out to us using this link: https://bose.life/49SSe5s We’re here to help every step of the way.

  Answered 4 months ago by Bose Support

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Q: QuestionWill these work at a deer lease with limited cell coverage

Asked 5 months ago by cindy.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, Bose QuietComfort Earbuds will work fine at a deer lease even with limited cell coverage, because they connect via Bluetooth directly to your phone or device, not through cellular service.

  Answered 5 months ago by Bose Support

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Q: QuestionDo these ear buds work with Samsung Galaxy phones?

Asked 5 months ago by Randl1234.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Yes, the QuietComfort Earbuds work with Samsung Galaxy phones. And as long as your device has Bluetooth capability, you can pair and use them without any issues.

  Answered 5 months ago by Bose Support

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Q: QuestionCan you use these earbuds with Siri? Thanks

Asked 5 months ago by Nicky.

• A:Answer Hello, Nicky! Yes, you can use QuietComfort Earbuds with Siri. Bose QuietComfort Earbuds support your phone’s built‑in voice assistant, which includes Siri on iPhone. Once connected to your iOS device, you can activate Siri using your phone.

  Answered 5 months ago by Bose Support

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Q: QuestionCan these earbuds be paired to a Sony TV XBR49X800H?

Asked 5 months ago by elsa.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi Elsa, yes, you can pair the Bose QuietComfort Earbuds with your Sony XBR49X800H TV since it has built‑in Bluetooth. Once paired, the TV will route sound directly to your earbuds instead of the built‑in speakers. Just keep in mind that some audio delay is normal, as TVs aren’t optimized for Bluetooth earbuds. Dialogue may occasionally feel slightly out of sync.

  Answered 5 months ago by Bose Support

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Q: QuestionHow refurbish are the headphones, and why are they refurbished??

Asked 5 months ago by JohnC.

This question was asked about the related product: Bose - Refurbished Excellent - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac

Q: QuestionAre these Bose earbuds gen 1 or gen 2?

Asked 5 months ago by SPayneSr.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer The Bose QuietComfort Earbuds (2024) are the second-generation model in the QuietComfort line. Released in September 2024, they serve as an updated version of the original QuietComfort Earbuds

  Answered 5 months ago by Bose Support

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Q: QuestionI wear a hearing aid. Some earbuds aren't loud enough. Also, I want them for my tv. Will these work for me?

Asked 5 months ago by Deb.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Plenty loud enough

  Answered 3 months ago by SteveTVerified Purchase

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Q: QuestionWell, these work with PS5

Asked 6 months ago by Bugaboo.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Thanks for your question. No, the PlayStation 5 does not natively support standard Bluetooth wireless earbuds like the Bose QuietComfort Earbuds.

  Answered 6 months ago by Bose Support

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Q: Questionhow clear is it using it for phone calls

Asked 6 months ago by metro.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Absolutely

  Answered 3 months ago by SteveTVerified Purchase

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Q: QuestionIf the caller is in your contacts will they announce the name of the caller

Asked 6 months ago by Jan.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi Jan, yes, the Bose QuietComfort Earbuds will announce the name of a caller if they are saved in your contacts, as long as the “Announce Calls” feature is enabled in the Bose app. To turn this on, simply open the Bose app, go to the “Smart Calls” feature card, and activate the “Announce Calls” or “Caller ID announcement” option. Once enabled, your earbuds will audibly announce the caller’s name whenever you receive a call, provided the number is stored in your phone’s contact list. Jelyn - Bose Customer Support

  Answered 6 months ago by Bose Support

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Q: QuestionAre they new are used

Asked 6 months ago by Tina.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

• A:Answer Hi Tina, thank you for your inquiry. The Bose products being sold, including this one, are brand new and sealed. Items are only tagged as refurbished if they are not brand new. Jelyn - Bose Customer Support

  Answered 6 months ago by Bose Support

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Q: QuestionWhat is the return policy

Asked 6 months ago by Lala.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Petal Pink

Q: QuestionCan you use the ANC feature without using Bluetooth to connect to a device?

Asked 6 months ago by Sunny.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer YES

  Answered 6 months ago by DeshonM

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Q: QuestionWhat is the true battery life? I've had other brands say 8 hours, but actually were 5 hours.

Asked 7 months ago by PlayLife.

• A:Answer Guaranteed 8 hours if not more

  Answered 3 months ago by SteveT

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Q: QuestionWill the lilac ones be restocked in the future or are they sold out for good?

Asked 8 months ago by KatR.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Chilled Lilac

Q: QuestionWhat’s the manufacturer warranty? If protection plan not purchased

Asked 9 months ago by Melissa.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi there! Thank you for your inquiry! Bose products typically come with a minimum 1-year warranty, but the exact coverage may vary depending on where the product was originally purchased. Warranty terms can differ by country or region, so it's best to check with the local Bose support team or the retailer where the product was bought for specific details. Jelyn - Bose Customer Support

  Answered 8 months ago by Bose Support

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Q: QuestionWill these connect directly to a tv via Bluetooth?

Asked 9 months ago by Face.

This question was asked about the related product: Bose - QuietComfort True Wireless Noise Cancelling In-Ear Earbuds - Black

• A:Answer Hi there! Thank you for your inquiry! The QuietComfort Earbuds can be connected to different TVs as long as the TV supports Bluetooth. Please note that Bluetooth connectivity and performance may vary depending on the TV model and its Bluetooth version. For the best experience, make sure your TV is in pairing mode and follow the earbuds' pairing instructions. Here's a troubleshooting guide that can help you connect it easily to your TV: http://bose.life/4p8cDJ3 Jelyn - Bose Customer Support

  Answered 8 months ago by Bose Support

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