Questions & Answers

Q: QuestionWhat is the return policy on the headphones?

Asked 5 months ago by Vic.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer I believe it’s 30days. Best Buy customer service has really upped their game, they got new leadership and new tech. Experts working the front lines, they are great at answering questions and take whatever amount of time you need to answer all your questions

  Answered 5 months ago by LauraLee

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Q: QuestionAre these recommended for babies and young children for attending loud events ?

Asked 6 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Ice Blue

• A:Answer They will fit a baby or small child, but not that well. The crosspiece will not rest on their head, but it will hold the headphone cups on their ears and provide excellent noise reduction

  Answered 6 months ago by Mike

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Q: QuestionAre these rated for lawn mowing?

Asked 10 months ago by AngerMngMnt00.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer I wouldnt use them for any sweaty activity. Although the headphones would be fine I believe it comes down to your comfort while working and sweating. In hot climates they do tend to be a little warm and make my ears sweat.

  Answered 9 months ago by aeonixx

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Q: QuestionHow do you turn the power on and off the Bose headphones? Where is the action switch?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer There is a slider switch on one of the ear pieces. The action button is on the opposite side.

  Answered 11 months ago by TracielP

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Q: QuestionCAN THESE HEADPHONE CONNECT TO THE AIRPLANE SYSTEM? ?

Asked 1 year ago by BOBCAT.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Hello, yes using an airline adapter you can connect the QuietComfort Headphones to an airline system.

  Answered 1 year ago by Bose Support

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Q: QuestionDoes this sumbich Bose QuietComfort over the ear come with a shoulder strap like the pk90?

Asked 1 year ago by RoyFromLasAnges.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer no LOL

  Answered 9 months ago by aeonixx

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Q: QuestionAre these compatible with XBOX?

Asked 1 year ago by Slangley.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer The QuietComfort Wireless Headphones were not designed to be connected directly to an xBox. However, you should be able to connect them to your TV for when you play your xBox, if your TV supports Bluetooth 5.1, A2DP (Advanced Audio Distribution Profile) and BLE (Bluetooth Low Energy).

  Answered 1 year ago by Bose Support

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Q: QuestionDo these headphones snap together for a smaller footprint when travelling?

Asked 1 year ago by breka.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Yes, they do. The earcups turn in, and the arms let you fold one of the cups into the top of the headset.

  Answered 1 year ago by Allen

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Q: QuestionAre these headphones loud? does it have good surround sound?

Asked 1 year ago by KJones.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer If you are looking for a pair of headphones with surround sounds/spatial audio I would recommend the QuietComfort Ultra Headphones.

  Answered 1 year ago by Bose Support

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Q: QuestionWill this headset be compatible with Microsoft Teams

Asked 1 year ago by Buck.

• A:Answer Yes I've used it when on a teams call, it works well and seamlessly with the app or web version. At least for me.

  Answered 1 year ago by BestBuyAddict

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Q: QuestionCan you charge these USB?

Asked 1 year ago by Drywall.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer Yes - you'll need to connect the small end of the USB cable (provided) to the USB-C port on the headphones, and the other end to a USB-A power source, e.g. a wall charger or a computer.

  Answered 1 year ago by Bose Support

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Q: Questionwhen listening to a book how much time can I charge the unit for?

Asked 2 years ago by Hesh.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer If you mean whether the headphones should be used while they are charging, then we must advise that the headphones not be worn or used whilst they are charging.

  Answered 2 years ago by Bose Support

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Q: QuestionWhat is the battery life on a single charge?

Asked 2 years ago by Jeff.

• A:Answer 24 hours

  Answered 2 years ago by Bose Support

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Q: QuestionDo these connect with apple iPhone?

Asked 2 years ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer Yes, they are iOS compatible.

  Answered 2 years ago by Bose Support

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Q: QuestionI just wondering if I can use this headphone on the airplane to listen Tv Audio or music

Asked 2 weeks ago by Pete.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Blue Dusk

• A:Answer Yes as long as it has Bluetooth capabilities

  Answered 1 week ago by IADL

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Q: QuestionI have these, they sound great. Only problem is when I pause playback on my tv, they drop the Bluetooth connection. Needs to be paired every time. Big pain in the rear! Anyone have a clue how to fix this!?

Asked 2 weeks ago by Scott.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer We appreciate and are delighted to hear that you enjoy the sound quality of your QuietComfort headphones. At the same time, we sincerely apologize for the inconvenience caused by the Bluetooth connection dropping when playback is paused on your TV. This issue may be related to the headphones being connected to multiple devices at once, with Bluetooth enabled across them. In some cases, clearing the QuietComfort headphones’ memory of previously connected Bluetooth® devices helps resolve the problem. Here is a full troubleshooting guide you can check out: https://bose.life/3RZqp4O

  Answered 1 week ago by Bose Support

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Q: Questioncan it be used with one earphone on while riding comfortably?

Asked 1 month ago by Anonymous.

• A:Answer I would not try that or need it.

  Answered 3 weeks ago by Excellent

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Q: QuestionCan the headphones lay flat?

Asked 1 month ago by Sirpopealot.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer Yes, the Bose QuietComfort Ultra Headphones are designed with swiveling earcups that allow them to lay flat. This makes them easy to store in a case or pack in a bag, while also helping with comfort when resting them around your neck.

  Answered 1 month ago by Bose Support

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Q: QuestionCan they be paired with a Samsung tv?

Asked 1 month ago by Jane.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Yes, the Bose QuietComfort Headphones can be paired with a Samsung TV, as long as your TV supports Bluetooth. In that case, you can connect them wirelessly for audio playback. And if your Samsung TV doesn’t have Bluetooth, you can still connect the headphones using a 3.5 mm wired connection, provided your TV has a headphone jack or compatible audio output.

  Answered 1 month ago by Bose Support

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