Questions & Answers

Q: QuestionWhat’s the warranty on these headphones

Asked 1 month ago by AnnL.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

Q: Questioncan you talk on a phone call with these

Asked 1 month ago by Anonymous.

• A:Answer Yes. Bose QuietComfort Headphones have an adaptive microphone system that allows you to use the headphones during calls when connected to any smartphone. In addition to traditional calls, the headphones will work with many apps that use Voice over Internet Protocol (VoIP), such as Zoom or FaceTime. The microphone system adapts to your environment to isolate your voice from competing background noises and wind so that you can confidently take a call or speak to your voice assistant anywhere you go, knowing you will be heard clearly and naturally.

  Answered 1 month ago by Bose Support

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Q: QuestionWill headphones plug into aircraft seat

Asked 2 months ago by Anonymous.

• A:Answer Yes, you can absolutely use them on a flight! The headphones include a backup audio cable in the box so you can plug directly into the aircraft's entertainment system. For older planes that require a two-prong connection, you would just need to pick up a standard dual-plug airline adapter.

  Answered 2 months ago by Bose Support

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Q: QuestionIs there any lag time when using with smart tv?

Asked 2 months ago by Crow.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer When connected to a Smart TV via Bluetooth, the Bose QuietComfort Headphones may have a slight audio delay, which is normal and will be eventually smooth afterwards. Most users find the delay minimal for TV and movies, but if perfect lip-sync is required, a wired connection is the best option. The actual experience depends on the TV's Bluetooth capabilities and audio settings.

  Answered 2 months ago by Bose Support

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Q: QuestionWha is the model name? Are they only designated as QC? Also I was told by Best Buy that theses are manufactured in 2021 and 2023. Also, why is the Aux so thin and fragile? Can I get a thicker stronger replacement. Also, is the microphone no power useable?

Asked 2 months ago by ScifiFan.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Blue Dusk

• A:Answer Bose QC HEADPHONES

  Answered 2 months ago by WILLIAMG

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Q: QuestionIs this a used product?

Asked 2 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer When purchasing directly from this listing on Best Buy, you are buying a brand-new, factory-sealed product. Best Buy typically labels any refurbished, open-box, or pre-owned items clearly as 'Open-Box' or 'Refurbished' near the pricing section of the page. If you are looking at the standard new listing, it will be a completely new item in its original retail packaging.

  Answered 2 months ago by Bose Support

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Q: Questiondo these headphones utilize Spatial audio capabilities?

Asked 2 months ago by toni.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer The Bose QuietComfort Headphones do not support spatial audio through Bose Immersive Audio. That feature is exclusive to the QuietComfort Ultra Headphones model, which use Bose’s proprietary Immersive Audio technology to create a spacious, lifelike soundstage with head‑tracking for a more natural listening experience. While they don’t include spatial audio, they remain a strong choice if your priority is premium sound quality and exceptional noise cancellation.

  Answered 2 months ago by Bose Support

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Q: QuestionI can hear spatial audio.

Asked 2 months ago by bose.

• A:Answer Yes, it has two modes. Spatial and noise cancelling

  Answered 2 months ago by Emat

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Q: QuestionAre they open box or refurbished

Asked 2 months ago by Me.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer No

  Answered 2 months ago by CATHYW

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Q: QuestionI just wondering if I can use this headphone on the airplane to listen Tv Audio or music

Asked 3 months ago by Pete.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Blue Dusk

• A:Answer Yes, the Bose QuietComfort Headphones can be used on an airplane to listen to TV audio or music. Most aircraft entertainment systems provide a standard 3.5 mm headphone connection, and you can connect your headphones using the included audio cable.

  Answered 2 months ago by Bose Support

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Q: QuestionI have these, they sound great. Only problem is when I pause playback on my tv, they drop the Bluetooth connection. Needs to be paired every time. Big pain in the rear! Anyone have a clue how to fix this!?

Asked 3 months ago by Scott.

• A:Answer We appreciate and are delighted to hear that you enjoy the sound quality of your QuietComfort headphones. At the same time, we sincerely apologize for the inconvenience caused by the Bluetooth connection dropping when playback is paused on your TV. This issue may be related to the headphones being connected to multiple devices at once, with Bluetooth enabled across them. In some cases, clearing the QuietComfort headphones’ memory of previously connected Bluetooth® devices helps resolve the problem. Here is a full troubleshooting guide you can check out: https://bose.life/3RZqp4O

  Answered 3 months ago by Bose Support

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Q: Questioncan it be used with one earphone on while riding comfortably?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Cypress Green

• A:Answer I would not try that or need it.

  Answered 4 months ago by Excellent

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Q: QuestionCan the headphones lay flat?

Asked 4 months ago by Sirpopealot.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer Yes, the Bose QuietComfort Ultra Headphones are designed with swiveling earcups that allow them to lay flat. This makes them easy to store in a case or pack in a bag, while also helping with comfort when resting them around your neck.

  Answered 4 months ago by Bose Support

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Q: QuestionCan they be paired with a Samsung tv?

Asked 4 months ago by Jane.

• A:Answer Yes, the Bose QuietComfort Headphones can be paired with a Samsung TV, as long as your TV supports Bluetooth. In that case, you can connect them wirelessly for audio playback. And if your Samsung TV doesn’t have Bluetooth, you can still connect the headphones using a 3.5 mm wired connection, provided your TV has a headphone jack or compatible audio output.

  Answered 4 months ago by Bose Support

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Q: QuestionWould the headset work well for practicing acoustic drums with Appletunes?

Asked 5 months ago by Gar.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Twilight Blue

• A:Answer Yes

  Answered 4 months ago by RowenaU

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Q: Questionthe online picture shows a deeper pink color tone but when I got it, it is very light like faintly pink

Asked 5 months ago by PrincessPink.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Petal Pink

Q: QuestionAre these headphones compatible with an Iphone17 and a 4K Vizio Television? Thanks Dan

Asked 6 months ago by Crinssontidalwave.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer iPhone 17 yes. The only tv I have is used as a monitor so I am unable to confirm that part.

  Answered 5 months ago by Bindy

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Q: QuestionDo these bose headphones use type c?

Asked 6 months ago by Freddy.

• A:Answer Yes the noise canceling headset does at the very least. I believe the other products did too when I looked at them, but it has been a minute.

  Answered 5 months ago by Bindy

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Q: QuestionLooking for a device a senior hard of hearing can use. 1. Wireless unit with NO wires at all connected to tv. 2. User can hear LOUD and no one else hear tv in room. 3. If others want to hear tv User can hear LOUD but others hear regular volume. Does this

Asked 6 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - White Smoke

• A:Answer For what you’re describing, you would need a Bose Smart Soundbar. With the Bose app, you can use the SimpleSync feature to connect a single pair of compatible Bose Bluetooth headphones or another Bose speaker to play along with your soundbar. This lets the hard‑of‑hearing listener enjoy louder sound through headphones while others in the room hear the TV at a regular volume. Please note that while many Bose products can connect via SimpleSync, certain models are optimized to stay perfectly in sync with your Bose speaker.

  Answered 6 months ago by Bose Support

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