Questions & Answers

Q: QuestionI received a replacement of this model due to microphone fading behavior, but the same problem is still occurring. I’ve also seen multiple users online reporting similar microphone behavior. could you please confirm whether this is a known issue?

Asked 2 months ago by Mohammed.

• A:Answer At this time, there are not any widespread reports of microphone issues with this model. For tips on optimizing microphone performance, we’ve created an online support guide with adjustments and troubleshooting steps. You can check it out here: https://bose.life/4rxXOj2

  Answered 1 month ago by Bose Support

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Q: QuestionAre these suround sound compatible

Asked 2 months ago by Stolts.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer Our Bose QuietComfort Headphones do not support true surround sound formats such as Dolby Atmos or DTS. They are designed primarily for high‑quality stereo playback, with adjustable EQ and customizable listening modes (Quiet, Aware, and Custom) through the Bose Music app. If you’re looking for a more immersive, surround‑like experience, the Bose QuietComfort Ultra Headphones feature spatial audio technology. This creates a wider, more three‑dimensional soundstage. While it isn’t native surround sound decoding, many listeners find it delivers an immersive effect that feels comparable.

  Answered 2 months ago by Bose Support

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Q: QuestionCan I find my headphones if lost

Asked 3 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer No. The Bose QuietComfort Headphones do not have built‑in GPS or a locator feature, so they cannot be tracked if lost.

  Answered 2 months ago by Bose Support

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Q: QuestionAre these the qc 45 version?

Asked 3 months ago by EZ.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer The Bose QuietComfort Headphones are not the QuietComfort 45 themselves, but rather the successors to the QuietComfort 45 Headphones. They carry forward the same comfortable design and legendary noise cancellation but add refinements like customizable listening modes beyond just Quiet and Aware. Audio performance has also been enhanced, delivering richer, high‑fidelity sound. With up to 24 hours of battery life and the option to use an audio cable with an in‑line mic, they’re designed to fit seamlessly into travel, office, or home use. Overall, the QuietComfort Headphones take what the QuietComfort 45 offered and elevate it with added features and more versatility.

  Answered 2 months ago by Bose Support

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Q: QuestionWill the spare with my Sony smart TV

Asked 4 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer They should. They're straight up Bluetooth. Just like pairing speakers, just look for the name in your Bluetooth search.

  Answered 3 months ago by HereNow

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Q: QuestionAre they compatible to a vizio tv

Asked 4 months ago by Anonymous.

• A:Answer Yes, you should not have any issues pairing it to just about anything that plays Bluetooth. You must push the on off button all the way forward until you hear the prompt ready for pairing

  Answered 3 months ago by nosp

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Q: QuestionAre the Bose Quiet Comfort Headphones in Cypress Green supposed to come with a black or matching green 2.5mm to 3.5mm cord?

Asked 4 months ago by customer123.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer It should come with one

  Answered 3 months ago by RichieS

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Q: QuestionWhere is serial number located

Asked 4 months ago by Boone.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Moonlight Gray

• A:Answer The serial number is usually located on a small label on the inside of the headband or underneath one of the ear cups. You can also check the original box/packaging, since the serial number is often printed on the barcode label.

  Answered 3 months ago by MariaD

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Q: QuestionCan these headphone answer calls

Asked 4 months ago by Ew.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer Yes, I have them paired with my phone, and they will answer calls.

  Answered 4 months ago by KevinHVerified Purchase

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Q: QuestionCan these be used for a regular 50 inch TV?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer Hi there! Yes, as long as your 50‑inch TV is Bluetooth‑enabled, you’ll be able to connect your Bose QuietComfort Headphones.

  Answered 4 months ago by Bose Support

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Q: QuestionCan these be worn with hearing aids?

Asked 4 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer Haven’t tried that yet but don’t think I would wear mine while using headphones

  Answered 4 months ago by Mattttt

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Q: QuestionDoes the headphones come with a soft or hard carrying case?

Asked 4 months ago by vero.

• A:Answer Both, sort of... yes it comes with a carrying case and it's soft on the inside and can hold the included charging cable and 1/8" stereo cable. The case is somewhat hard in order to protect the headphones, but it's not so strong as to be crushproof if you put something heavy on it, for example, so don't do that :)

  Answered 4 months ago by PhoneFanVerified Purchase

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Q: QuestionCan I use these headphones with my laptop?

Asked 4 months ago by PBW.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer Yes with bluetooth or 3.5mm trs cable included with the headphones

  Answered 4 months ago by CarlosMVerified Purchase

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Q: QuestionCan this connect to a smart tv

Asked 5 months ago by Col.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Sandstone

• A:Answer Yes, they are Bluetooth connect

  Answered 4 months ago by KitW

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Q: QuestionIs the the latest and newest Bose earphones

Asked 5 months ago by Anonymous.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Cypress Green

• A:Answer They are one type of the newest lines they carry, I would take some time and go to the store and try them on, listen for yourself. This specific line with the expanded shades of colors was very very poor quality. You can feel how cheap they are with the light plastic outer pieces 100% plastic, never before have I seen this from Bose, consequently they outer plastic shell makes it really difficult to achieve a quality sound when the foundation is plastic. The poorest quality I have ever seen or heard from Bose. Been using theses products for 30 plus years, nothing ever like this.

  Answered 4 months ago by LauraLee

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Q: QuestionConsidering using these just at home for music listening through a receiver. Don’t really even need cordless. Will they work with a home stereo receiver with supplied cord/plug? If always plugging them into a receiver, do I need to charge them? Thx!

Asked 5 months ago by Anonymous.

• A:Answer Yes they work on battery power.

  Answered 2 months ago by TylerB

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Q: QuestionDo these sync with iPhone and Mac laptops

Asked 5 months ago by Poddle09.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Cypress Green

• A:Answer Yes they do

  Answered 4 months ago by LauraLee

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Q: Questionare they compatible with iphone 14

Asked 5 months ago by TC.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Black

• A:Answer Yes. Just download the app

  Answered 5 months ago by Rkay

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Q: QuestionIs this the 2021 version or 2023 version

Asked 5 months ago by Vaibhav.

This question was asked about the related product: Bose - QuietComfort Wireless Noise Cancelling Over-the-Ear Bluetooth Headphones - Cypress Green

• A:Answer 2023 version

  Answered 2 months ago by CeeCeeVerified Purchase

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